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14 Sep 2023

Full-Time Director – Inclusion & Success Services

hccjobs@hawkeyecollege.edu – Posted by hccjobs@hawkeyecollege.edu Waterloo, Iowa, United States

Job Description

Director – Inclusion & Success Services

Reports To:    Vice President of Student Affairs & Institutional Diversity

Job Summary

Are you student-focused and enthusiastic about leading a student-centered retention model reliant on timely and proactive services, activities, and evidence-based interventions designed to strengthen the personal development, academic engagement and performance, and persistence to graduation of students? Are you excited about leading a team that is passionate about supporting low-income, first-generation college students and students with disabilities? If so, Hawkeye Community College has a great opportunity for you!

Our Inclusion and Success Services (ISS) department is looking for a Director of Inclusion and Success Services to join their team.  As the Director, you are a vital member of the Student Affairs Leadership Team within the Division of Student Affairs. Our division offers a broad range of support services to help students achieve success as a college student and beyond. We work collaboratively with faculty, staff, students and the community to support student engagement, diversity and inclusion, and learning and success. We promote the continuous improvement of the college experience by helping students to connect, collaborate and commit to engage in activities, programs, and opportunities as they achieve their goals.

In this position, you will lead a grant-funded TRIO Student Support Services and/or institutional funded Inclusion and Success Services program.  This is done by ensuring our program meets established goals, objective and federal/institutional guidelines.  Overall, you will be responsible for the implementation, management of day-to-day operations, event planning and supervision and evaluation of the program and staff.  The Director of ISS is currently a college funded program with the possibility to be moved to a grant funded position in the future.

If you possess strong leadership, communication and organizational skills that can be best utilized in leading these important ISS/TRIO services at Hawkeye Community College, and in making a difference on behalf of students, then this will be ideal for you!

Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs.  Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.

Essential Job Functions  

Important responsibilities and duties may include, but are not limited to, the following:

  • Manages administrative tasks and operations to comply with program requirements/objectives.
  • Maintains appropriate program records and compliance reports and prepare and submit Annual Performance Report (APR) to the United States Department of Education when grant-funded or provide a similar report to the Vice President of Student Affairs & Institutional Diversity.
  • Shares oversight responsibilities of the Unity and Understanding Center.
  • Serves as college liaison with the U.S. Department of Education to ensure compliance with federal regulations and to provide transparency surrounding spending and student outcomes when grant-funded and facilitates institutional communications and discussions regarding the program’s operations.
  • Identifies, selects, and monitors students participating in the program from matriculation through graduation/departure.
  • Creates a safe, supportive environment that produces mutual trust and respect, as well as a sense of belonging.
  • Provides academic support services to program participants with an eye towards continuous improvement.
  • Supervises TRIO/ISS advisors, coaches and tutors.
  • Coordinates regular meetings of the program staff and serve on appropriate internal committees.
  • Empowers, supports, and encourages a caseload of students, which includes providing academic, social/personal, financial and transfer counseling to students in the program.
  • Ensures programming is managed and monitored to meet goals and objectives and that eligible students utilize programming
  • Tracks expenditures and maintains records in accordance with federal guidelines.
  • Oversees record keeping and reporting. Maintains immaculate records.
  • Supervises fiscal management for the grant and approves all disbursements.
  • Fosters alliances and collaborative initiatives with campus partners while tackling institutional barriers limiting students’ ability to thrive.
  • Ensures that program goals and objectives are being met and that program implementation is consistent with the plan outlined in the program application and with the mission of the institution.
  • Coordinates program evaluation.
  • Makes recommendations for staff hiring; supervise and evaluate program staff, and provide appropriate training.
  • Serves as tireless advocate for low-income, first-generation, disabled and otherwise disadvantaged or marginalized students.
  • Represents the program at local, regional, and national meetings.
  • Secures funding through the federal SSS competition every five years for continued operation and external funding of the program.
  • Establishes and maintains successful working relationships with various institutional student support services/offices/units, faculty members, administrators, and community agencies.
  • Serves on the President’s Leadership Committee.
  • Participates in campus committees as assigned.
  • Performs other duties as assigned.
  • Unless otherwise approved under Hawkeye’s remote work policy, regular on campus.

Minimum Qualifications

  • Master’s degree in higher education administration, academic/career counseling, educational leadership, student personnel, learning support, social work, psychology, or related field.
  • Three (3) years of experience in educational program management with TRIO programs or similar projects supporting the success of targeted populations.
  • Demonstrated ability to lead, train, coordinate and supervise a broad and diverse range of activities/work and people/staff.
  • Proven track record of successful program/project management and evaluation.
  • Demonstrated competency in budget planning/administration, fiscal monitoring and management.
  • Knowledge of best practices in student learning, development, and persistence.
  • Demonstrated experience in holistic advising, interviewing, and case management.
  • Demonstrated commitment to lifelong learning and personal growth.
  • Demonstrated experience in grant management.
  • Demonstrated ability to establish and maintain effective working relationships with diverse populations.
  • Demonstrated knowledge of academic, economic, social and cultural needs of disadvantaged students and community resources, and vocational resources available.
  • Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
  • Ability to demonstrate strong interpersonal communication.
  • Skilled in Microsoft Office Suite, Google applications, video conferencing technology, student information systems, CRM systems, learning management software, and various instructional resources.
  • Demonstrated ability to execute organization and department policies and procedures.
  • Demonstrated ability to handle confidential/sensitive information with discretion.
  • Demonstrated ability to travel to and from appointments and meetings, as needed.

Preferred Qualifications

  • Experience writing grants.
  • Experience working with students who are low-income, first-generation college students and students with disabilities.
  • Community college experience.
  • Experience in advising, student services, counseling and/or teaching.

 Working Conditions

Anticipated schedule is Monday – Friday 8am – 4:30pm with occasional evening and weekend hours.

Work is performed either in or a combination of an office setting and/or classroom setting using technology.  Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp.   Sit, stand, bend, lift and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.

Employment Status

Full-time, exempt position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).

  • The salary range for this position begins at $65,200.
  • Salary will be commensurate with the candidate’s education and experience.
  • This position is currently a college funded program with the possibility to be moved to a grant funded position in the future.
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How to Apply

Application Procedure Complete an online application at www.hawkeyecollege.edu/employment
  • Submit/upload a cover letter addressing the following:
  • Share why you are interested in this position.
  • Describe how your background and experience meet the minimum qualifications of the position and how they would enable your success in this role.
  • Submit/upload a resume.
  • Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
  • All required documents must be submitted in order for your application to move forward.
Priority screening is set to begin on Monday, September 18, 2023.  Completed applications, along with the required materials, received after the priority screening date will be considered at the discretion of the college. Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunityThe College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: academic counseling, educational leadership, Higher Education, inclusion, ISS, program management, Student Support Services, and TRIO. Salaries: 60,000 - 80,000.

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