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30 Jun 2020

Full-Time DE&S Performance and Operations Manager

Defence Equipment and Support – Posted by Defence Equipment and Support Carterton, England, United Kingdom

Job Description


£34,000 – £40,000 per annum (plus benefits)



Join an integral part of the UK’s Defence and play your part in the procurement and in-service support of all our armed forces’ equipment, from fighter jets, armoured vehicles and aircraft carriers, to clothing, food, and ammunition. If you have the pride, passion and commitment to be part of an exciting organisation at the forefront of supporting our country’s armed forces deliver on operations at home and abroad, then apply online now!

Job description

The Voyager Multi-Role Tanker Transport (MRTT) aircraft is a military derivative of the Airbus A330-200 airliner. It is designed as a dual role Air-to-Air Refuelling (AAR) and Air Transport (AT) aircraft, while the passenger cabin can also be converted to provide an aeromedical evacuation capability including critical care patients.

The Voyager DT has responsibility for the £10.6bn PFI and for holding AirTanker to account for the successful delivery of Air to Air Refuelling and Air Transport services to the MOD. This role is an integral position in providing analysis and support to the Service Delivery Manager to successfully manage the in service support of the Voyager fleet in accordance with the PFI contract. You will need to be highly proactive and a good team player, leading both your own team of 2 staff but also working closely with the commercial team to ensure the services are being delivered as per the contract. The role requires regular interaction with industry partners to ensure that any issues with the services are resolved and also active involvement in regular meetings to review the performance of the contract supporting the Service Delivery Manager as necessary. You will be actively involved in the management of Training and contractual KPI’s.

Given the dynamic environment, no two days will be quite the same; one may find you working with your customer to explain and provide metrics on the fleet performance another may involve providing statistics for a parliamentary question. You will also regularly interact with other functions within the Delivery team such as finance, project controls and technical teams reporting to the Service Delivery Manager as to how the contract is performing.


In order to be considered for this role, you need to show evidence of the following criteria:

• Significant experience of working within at least one of the following fields: Operations Management or Project Management.
• Experience of making clear, pragmatic and manageable plans for performance management of contracts.
• Experience of ensuring contracted services met the scope and requirements of the customer.
• Experience of managing budgets, monitoring actual spend and updating forecasts accordingly.

It would be desirable if you had either military or aerospace knowledge as well.

This position will require you to obtain security clearance (SC – security check).

Please note that you may be considered for similar positions at the level below the advertised role.

What’s in it for you?

You will receive a generous benefits package including market leading employer pension contributions of around 21% of your salary (not including any personal contribution), annual bonuses, a flexible working pattern to fit you, 25 days holiday +1 additional day every year you work up to 30 days with plenty of opportunity for movement and promotion. Some of our sites include an onsite gym, onsite restaurants, cafes and much more.

Find out more about what we offer by clicking here or by reading more about our Employee Benefits.

Applicants should be aware that any move across the Civil Service on or after 5 October 2018 may have implications on an employee’s ability to carry on claiming childcare vouchers.

About DE&S and your team

The force behind the armed forces, DE&S is a highly specialised, branch of the MoD, operating with a budget of £178 billion over the next 10 years. From the procurement of aircraft carriers to the provision of food, we ensure our armed forces have the equipment and support they need to achieve their operations. We employ over 12,000 people across more than 150 locations around the world.

The Integrated Logistics (iLog) Function is the integrating Function for Support within DE&S, responsible for the development, management and delivery of in-service support for our front-line command customers. The iLog Function consists of around 2,900 personnel, both civil servants and military, and with a wide range of disciplines ranging from operations management and supply chain management, technical through-life support and logistics delivery, to modelling and analysis and internal continuous improvement consultancy services.


Please find ‘The Little Book of Big Benefits’ attached or click here

This post is not eligible for relocation allowances.

Things you need to know


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Selection process details

Simply click on the apply button to create an account and upload your CV which clearly demonstrates the following areas (which you will be assessed against):

• Key Achievements
• Career History
• Applied Skills, Knowledge & Experience

For additional guidance on writing a CV for DE&S, please click here

Firstly we’ll check that you meet the essential criteria that are listed for the role. If you do then we’ll carry out a more detailed review of your CV to see if your qualifications and experience are a good match for the role. If you’re successful, we’ll invite you to an interview so you can meet us, discuss your CV and your career history. We’ll also check that you demonstrate the motivations and behaviours aligned to our DE&S Behaviours.

Gattaca are the recruitment partner for DE&S and the SDA. Matchtech are a subsidiary of Gattaca. By sending your CV to Gattaca you agree that Gattaca / Matchtech can use your details for the purposes of recruitment at DE&S and SDA only.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

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How to Apply

Follow link to apply Please click here to apply

Job Types: Full-Time. Job Tags: DE&S, Defence, manager, MOD, operations, Operations Manager, Oxfordshire, and Performance. Salaries: 20,000 - 40,000.

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