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2 Dec 2022

Full-Time Chief of Staff

Transhealth – Posted by Transhealth Northampton, Massachusetts, United States

Job Description

We Are

Transhealth, we are transforming the world so that trans and gender-diverse adults and kids are empowered and celebrated as they work with an affirming team to own their healthcare journey.

Who We’re Looking For

We’re looking for a full-time Chief of Staff who has a passion for the trans and gender-diverse community, a background in business and/or executive administration with a reputation for leading new initiatives, galvanizing teams, and being an external champion for mission-driven organizations. We’re looking for a highly goal driven, gregarious, relational, tenacious, proactive, decisive, and organized leader who can identify problems, execute solutions, and lead with impact. Yes, we want it all!

What really matters is that our vision, our culture, and our rules of engagement align with you and are something you truly want to be a part of. If our cultural beliefs fit with yours, success will follow.

If you are someone who can use both strategy and tactics to build and execute projects, then this is a role for you! This role will be responsible for executive-level advising and interdepartmental collaboration with the Chief Executive Officer (CEO). This role will report to our CEO.

Employment type: Salaried, Full-time and Onsite

Day-to-Day Responsibilities:

  • Someone who believes it’s fun to work in a company where people truly believe in what they’re doing
  • Lead and inspire – help others to see the beautiful vision we are creating
  • Set the tone, be great at communicating with others, inspiring workforce cohesiveness and team participation.
  • Find problems and fix them – ask forgiveness, not permission
  • Acts as a direct thought-partner and advisor to the CEO and COO to drive strategic alignment across the organization
  • Able to manage people deeply involved in projects ranging from research, quality improvement, advocacy, government relations, fundraising, marketing, and communications
  • Build trusted relationships and extend communication regarding organizational objectives, planning and proposals to internal and external stakeholders
  • Be direct and be able to call out BS, while asking the tough questions
  • Think three steps ahead – be aware of opportunities and threats
  • Collaborate with staff to determine and prioritize business strategies
  • Collaborate with program staff to ensure accountability and delivery on a variety of projects
  • Identify and facilitate internal and external meetings
  • Work well with the media and able to coordinate communications strategies
  • Remain informed of the current political, policy, and economic climate as it relates to gender-affirming care and able to develop tactics to respond appropriately
  • Proactively develop partnerships and dialogue with external stakeholders in line with organizational strategy
  • Lead business initiatives from development through successful execution under the guidance of executive and interdepartmental leadership
  • Able to broadly know the workings of the organization and liaison with the entire team well
  • Manage and act as a linkage between departmental functions within the larger organization
  • Enforce policies and procedures of the organization that will improve the operational, clinical, and financial effectiveness of the company
  • Lead and motivate colleagues to advance employee engagement to develop a high performing team
  • Act as a point of contact between Executive Leadership and other stakeholders
  • Develop supplemental goals to support broad functional objectives
  • Perform administrative duties as assigned

Who You’ll Lead

  • This role will lead our Fundraising Lead, Communications Lead, and Research Assistant
  • This person will indirectly lead cross functional programs and projects
  • This person will lead Board of Director initiatives as assigned

What We’re Looking For

Must Haves:

  • Executive presence and leadership skills – has the ability to lead and influence in an effective and trustworthy manner. Gain support for ideas, proposals, projects, and solutions in ways that are consistent with the values and mission of the organization
  • A commitment to relentless improvement – improvement requires the internal need to succeed, the humility to accept room for growth, and the curiosity for new ways to learn. Healthy conflict pushes us to stay on the fighting edge
  • Integrity through authenticity – be honest in all that you do; take responsibility for every action. When your decisions align with your values, you will always do the right thing. As a group we strive together to grow into the best versions of ourselves
  • Complete communication – open, candid discussions encourage and foster team growth. Value giving and receiving honest feedback, don’t hold back and expect nothing less
  • Excellent presentation skills, data analysis, written and verbal communication, Microsoft Office Suite, calendaring and project management software
  • Extremely versatile, dedicated to efficient productivity


  • MBA, or similar Master’s-level degree
  • A minimum of seven years in business, consulting, or leading major cross functional initiatives or related business experience
  • PMP, MPM or PgMP
  • LEAN, Agile


  • Willingness to champion the values of Transhealth
  • Willingness to discover problematic concerns, and solve them
  • Willingness to ask for forgiveness, not permission
  • Be a supportive team player that can thrive in a start-up environment
  • Be a compassionate leader that can understand and empathize with others
  • Have an open mindset with the ability to be flexible, conscientious and positive
  • Have a team-oriented mindset and excellent sense of humor

About Transhealth

We are a groundbreaking independent and comprehensive trans healthcare center built to empower trans and gender-diverse adults, children, and families. Throughout our history as a community, trans and gender-diverse people have looked to each other for healing, support, and affirmation. Transhealth honors that by providing comprehensive and professional healthcare to trans and gender-diverse individuals and their loved ones. As a trans-led organization, we are uniquely positioned to expand the healthcare possibilities for our community. Through research, expert care, and fierce advocacy we work to secure a healthy, affirming future for all of us.

Why You’ll Like Working Here

  • We see our patients, honor their choices, and support their goals
  • We strive to create a workspace where all voices are heard and seen
  • Fun, unique environment that fosters a social community
  • Medical, dental & vision benefits
  • 403(b) retirement plan
  • Paid Time Off (PTO) and company paid days of remembrance

At Transhealth we are an equal opportunity employer. Our patients, clients, and community members come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes Transhealth stronger. If you share our values and our enthusiasm for gender-affirming care, you will find a home here. A place where you can be you.

Job Type: Full-time

Salary: $100,000.00 – $130,000.00 per year


  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Relocation assistance
  • Retirement plan
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No nights
  • No weekends
Share this role online (there may be a referral fee*)

How to Apply

Please include a cover letter sharing your experience with the trans and gender-diverse community when applying for this role.

Job Categories: LGBT. Job Types: Full-Time. Job Tags: #management, Chief of Staff, COO, gender care, gender-diverse healthcare, healthcare, healthcare clinic, Leadership, LGBT, Medical, mental health clinic, nonprofit, nonprofit healthcare, physician assistant, and transhealth. Salaries: 100,000 and above.


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