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30 Jun 2019

Full-Time Learning Operations Program Manager

jdagaza – Posted by jdagaza Seattle, Washington, United States

Job Description

Description
Position Summary

Reporting to the Learning Operations Director, the Learning Operations Manager will spearhead development and implementation of training initiatives and programs. The Learning Operations Manager will play a key role in our organization’s growth of products and services focused on our mission to facilitate program and process improvements to increase Home Care Aide engagement, completion, and satisfaction across all training programs. As a Manager, you will be expected to collaborate across the organization and work closely with the Project Management Office, Customer Experience, Learning Experience, Learning Delivery, and Technology Departments among others. Services will be designed to meet the population’s unique socioeconomic and cultural needs. If you want to make a difference in the lives of home care aides and the people who they support, we want to hear from you!

You Will:

Work independently under the direction of the Learning Operations Director to ensure program outcomes are reached
Support the implementation of a comprehensive quality assurance program that promotes a positive learning experience, prepares students for state credentialing exams, and mitigates risk to the organization
Represent the organization in key stakeholder meetings including, but not limited to, internal leadership, State partners, union leaders, professional associations, and industry partners.
Cross train with other departmental leaders to lead projects and processes across the organization
Be responsible and accountable for the project management of complex, large-scale, cross-functional projects to meet strategic business and organizational objectives
Independently evaluate process, identify problems, evaluate staff roles/responsibilities and develop process improvement strategies to enhance the delivery of programs and efficiency of the department
Track projects, and provide visibility to cost, schedule, and performance
Mitigate risks, resolve issues, facilitate team and project communications
Develop and deliver presentations on findings, data and project updates as needed; provide ongoing visibility.
(repetitive) Provide guidance in data analysis to support project(s)
Supervise Training Operations, including staff and vendors Coach/mentor Training Operations staff to promote a professional work environment and foster a culture of continuous professional growth
From time-to-time, perform other duties commensurate with the level of this position
Ensure program implementations are consistent with charter vision and branding at all times
Support stakeholder input and buy in processes
Lead matrixed problem solving and support high risk areas to successful resolution
Lead ongoing development and execution of implementation plans
Work with labor and management partners to build sustainability and scalability plan

You Have:

A bachelor’s degree in nursing, healthcare administration, learning science, or other relevant degree or equivalent experience. Master’s degree preferred
Significant experience effectively managing large teams
Sound experience in team, budget, project, and vendor management
Knowledge of and strong interest in competency based education
A strong ability to lead teams of stakeholders both internal and external
An enjoyment of fast-paced, often ambiguous, and changing environments
An engaging and clear presentation style across different audiences; a direct and transparent communication style
A strong interest in improving the lives of home care workers, older adults, people with disabilities and the healthcare system
Ability to analyze and present data and insights to ignite action, track and evaluate operational effectiveness and identify and mitigate risks
Highly developed skills for defining and prioritizing product / project features
Expert knowledge of project planning and cross-functional team management
(repetitive) Demonstrated ability to facilitate collaborative solutions to complex multi-disciplinary problems
Strong visual presentation skills as related to developing and delivering reports, scorecards, and presentations
Keen attention to detail

The SEIU 775 Benefits Group is an equal opportunity employer and offers an exceptional compensation and benefits package.
Requisition #1527

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How to Apply

To be considered for this role, please apply directly to our website. You can access our short, one-minute application here: https://www.myseiubenefits.org/work-with-us/

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: budget, Education, Leadership, learning, management, nonprofit, seattle, and Team leadership.

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