- DCPG Customer Service RepresentativeRecruitDQ – Posted by RecruitDQ
Answer phones to respond to general customer service inquiries. Project a professional company image through phone interaction. ESSENTIAL JOB FUNCTIONS: Under general direction: Answer phones and respond to customer requests Identify, research, and resolve customer service issues using the computer system Assists customers regarding eligibility issues Provide claim status information and determine claim benefits Perform various job functions to support the overall functionality of the department Refund Requests/Stop Payment Requests Printing queued documents Returning x-rays to providers Prep consultant review packets Numbering claims Provide accurate call documentation in the AQDen computer system Follow-up on customer service inquiries not immediately resolved Recognize document and alert management of trends in customer service Recommend process improvement Maintain patient confidentiality and adheres to HIPAA guidelines and requirements Perform other duties as assigned SUPERVISORY RESPONSIBILITIES: N/A WORK ENVIRONMENT Typical office environment, with minimal exposure to excessive noise or adverse environmental issues QUALIFICATIONS AND SKILLS REQUIREMENTS: The incumbent must possess: High school diploma or GED required 1-2 years customer service experience Proficient computer skills including MS Word and Excel Excellent verbal and written communication skills PHYSICAL REQUIREMENTS Must be able to meet the following physical requirements, with or without reasonable accommodation: Use hands to manipulate, handle, feel, and control items or equipment; Talk to other employees/clients and hear them; See and be able to read, write, and interpret written documents; Occasionally lift and move objects weighing up to 15 pounds. Uses computer, keyboard, monitor, telephone and other office equipment.
Location: CincinnatiOhio, United States
- CincinnatiOhio, United States
- Date Posted
- 11 Nov 2019
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- Marketing Traffic ManagerWorldStridesHR – Posted by WorldStridesHR
The Marketing department Traffic Manager coordinates and ensures the on-time and orderly flow of all projects from job initiation to product completion; including scheduling projects, prioritizing workflow and managing logistics based on company needs. The Traffic Manager coordinates with the Creative Director to help evaluate bandwidth and develop solutions to accommodate meeting project deadlines. This individual is responsible for traffic management across all of marketing, and for both print and digital communications. This role also acts as a critical conduit that connects marketing directors to the creative and digital teams and ensures that all projects are scheduled, iterated, completed and processed on time. Where applicable, the position also interfaces with other business partners outside of marketing that solicit work from our creative and digital teams. Essential Duties and Responsibilities: I. Key contact within Creative Services for project initiation and communication of project status II. Inputs work into project management system and tracks progress of all work by paying close attention to schedules and priorities by owning the project management system; keeping track of projects, iterations, deadlines and milestones, and estimating time requirements for projects III. Ensures that procedures are consistently followed, identify workflow bottlenecks, help prioritize workflow from marketing directors, work closely with the creative director to spot potential resource deficiencies or conflicts; making sure that designers and copywriters are on track to meet project milestones and flag any potential issues that could affect delivery IV. Collaboration with internal marketing stakeholders to make sure all information is secured in order to move projects forward and communicates across the marketing organization; the progress of current work, schedules of longer term campaigns/initiatives V. Maintain understanding or knowledge of the general methodologies and production of print materials as well as digital communications. Evaluate and implement digital traffic management systems VI. Ensure on-time delivery of all printed files to various vendors and communicate project updates to print vendors to keep jobs flowing smoothly. Ensure project files are delivered properly, and jobs are on-budget (when applicable). VII. Maintain understanding of all markets, products and services offered by the company Qualifications: Four year degree required from an accredited university or art school preferred. Excellent organizational and time management skills, and a proven track record in traffic and project management within an agency or corporate environment Proven ability to collaborate within a creative team, as well as internal stakeholders to produce work on time Team player with the ability to work across different lines of business that often have similar timelines and creative needs. Ability to manage multiple tasks simultaneously. Outstanding communication and negotiating skills Maturity and enthusiasm to work in a fast paced office environment, handle a large workload, significant growth and change within the department and company Experience with traffic/ project management software, especially Workfront and ProofHQ. WorldStrides is an Equal Opportunity Employer.
Location: CharlottesvilleVirginia, United States
- CharlottesvilleVirginia, United States
- Date Posted
- 17 Jan 2020