Job Description

HYBRID Role

Who we are: Groups360 builds hospitality products that are transforming the world of group travel. Our flagship product, GroupSync, is the first-ever distribution channel to offer instant online booking for both group hotel rooms and meeting space. With over 200,000 properties across the globe already in the GroupSync marketplace with over 7,000 equipped for Instant Booking, GroupSync empowers travel planners and hoteliers to book groups while significantly reducing the time and effort it takes to do so. We at Groups360 are committed to bringing innovation, transparency, and simplicity to the decades-old industry problem of booking hotels for groups.

Our Partners: In 2019, Accor, Hilton Hotels, IHG and Marriott International invested US$50 million to speed the development and rollout of GroupSync. Today, the largest hotel brands in the world use GroupSync to better serve thousands of meeting and event organizers who book guest rooms and meetings spaces for group travelers.

Life at Groups360: Groups360 is an innovative, high-growth company with offices in Nashville, London and Singapore. Groups360 is an equal opportunity employer, and our dedication to promoting diversity, multiculturalism and inclusion is reflected in the foundation of all we do. We offer competitive salaries, uncapped potential, and in demand benefits that include Medical, Dental & Vision, HSA/FSA, Commuter Benefits, EAP, a library of online skill-building courses and online discounts on various products and services such as identity theft protection, travel, electronics, gifts, household needs and more.

Who we’re looking for: The demand for Groups360 products and services is at an all-time high.  So, we are looking for ambitious, self-starters who want to impact the $1 trillion meetings and events industry. Successful team members have been those with the desire to be a part of a high-growth team and organization that finds and solves problems individually and as part of a team. If you’re looking to be a part of a fast-paced, highly motivating and rewarding environment at the intersection of hospitality and technology, then your next career starts here!

The role: The Human Resources Manager serves as a conduit between Groups360’s management and their team. The HR Manager will be responsible for leading Human Resources best practices and objectives that will provide an employee-oriented, high-performance culture, emphasizing empowerment, quality, productivity, and company standards. This position is responsible for ensuring that all human resources programs support the company’s long-term goals and will be responsible for overseeing the administrative functions of the department, which includes, but is not limited to, team member development, customer service, regulatory compliance, and team member relations.

What you will do:

• Oversee the development of new hire orientation for new team members ensuring an organizational understanding of company policies, procedures, benefits plans and other pertinent organizational information.
• Partner with leadership to promote employee engagement, encourage organizational values and HR philosophies, and help build dynamic teams.
• Coach, counsel, and guide managers with respect to team member disciplinary actions, organizational changes, and other related issues.
• Conduct employee disciplinary meetings, terminations, and investigations.
• Analyze trends and metrics in partnership with the HR team to develop solutions, programs, and policies
• Analyze, develop, and conduct regular HR training programs for team members and leaders in collaboration with Vice President of Human Resources ensuring local, state, and international compliance.
• Administer, maintain, and improve existing HR policies and programs; support the development and implementation of new strategies, policies, and programs, as appropriate.
• Collaborate with internal stakeholders on maintenance and revision of the company handbook, ensuring policies and procedures are up-to-date and in compliance with multi-state laws; develops, reviews and revises program policies and procedures as needed.
• Spearhead safety programs, processes, and initiatives to comply with federal, state, and local employment laws; EEOC, EPA, COBRA, ACA, ACEA, ERISA, FLSA, OSHA requirements.
• Process semi-monthly payroll for all team members and resolves any discrepancies with off-site PEO; complete reports for management as requested.
• Manage leave, regulatory tracking, and applicable reporting.
• Manage open enrollment period.
• Communicate potential problem areas to leadership and recommend/implement solutions as appropriate.
• Regularly review and identify opportunities for improvement of HR policies and programs to resolve problems, create positive employee satisfaction, and stay apprised of new developments, programs, methodologies, legalities & compliance.
• Maintain contact with local peers to share ideas and concerns and understand global compliance perspectives.
• Assist with the creation and administration of team member engagement plan; pulse surveys, retention rate evaluations, exit interviews etc.

Education and experience:

• Bachelor’s Degree in Human Resources or a related field preferred.
• Master’s Degree in Human Resource Management and global HR Experience a plus.
• 5 + years of Human Resources experience
• 3 + years of managing a team
• Strong familiarity with HR disciplines, including performance management, talent development, talent acquisition, culture building, diversity and inclusion, and compensation required.
• Strong familiarity with labor legislation, multi-state payroll procedures, EEO regulations, ACA and FLSA laws required.
• Senior Professional in Human Resources (SPHR) or SHRM-CP (certified professional) credential preferred.
• Global HR experience a plus.

Additional eligibility qualifications:

• Must have a proven ability to lead or co-lead projects and work collaboratively in a team environment.
• Excellent verbal, written and group communication and presentation skills; ability to utilize communication skills to effectively influence across functions and business units as well as across different leadership levels.
• Excellent organizational & analytical skills and ability to multi-task in a fast-paced environment.
• Results-driven and execution-oriented personality, ready to take ownership and get results.
• Strong empathy for customers and a passion for revenue and growth.
• Proficiency in Microsoft Office 365 Suite: Word, Excel, PowerPoint, Project, SharePoint, Kit Cast, and Visio.
• Other qualifications are required.

Core Business Hours: 8:00 a.m. to 5:00 p.m. M-F, HYBRID; these hours may vary depending upon your position and work requirements.

Status: Exempt

Location: Brentwood, TN, HYBRID (3 days in-office, 2 day remote).

(Company will not sponsor C2C or Work-related Visas)

Groups360 is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: HR, human resources, Leadership, and manager.

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