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1 Jul 2020

Full-Time Technical Program Manager

Coupa Software – Posted by jabrody1990 San Mateo, California, United States

Job Description

Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at Read more on the Coupa Blog or follow @Coupa on Twitter.
Do you want to work for Coupa Software, the world’s leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:
1. Ensure Customer Success – Obsessive and unwavering commitment to making customers successful.
2. Focus On Results – Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.


    • Responsible for technical project planning, management, and oversight for key initiatives across the whole engineering organization including development and cloud operations
    • Ability to understand the technical details and drive the projects through all phases from design to implementation and post-implementation monitoring/support
    • Manages and appropriately escalates: delivery impediments, risks, issues, and changes associated with the product development initiatives
    • Focused on the end goal and ability to define clear success criteria and drive the team to deliver on the same
    • Guiding and Coaching the Scrum Team and organization on how to use Agile/Scrum practices and values
    • Assessing the Scrum Maturity of different teams and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
    • Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving
    • Facilitating getting the work done without coercion, assigning, or dictating the work.
    • Must be on the ground and understand the details to facilitate discussions, decision making, and conflict resolution
    • Assisting with internal and external communication, improving transparency, and radiating information


    • Must have hands-on experience working on complex projects touching various components across applications and stack layers
    • Experience on SaaS-based projects and working knowledge of cloud-based software
    • Must understand how software gets shipped and all the pieces that need to fall into place with some experience with Jenkins/GitHub etc.
    • Detailed knowledge of Jira workflows and setup administration
    • Experience with onboarding of new acquisitions/teams and lead discussions on transition and streamlining of tools/practices/workflows
    • Ability to successfully collaborate and work in a truly global team setup across different time zones
    • Is a self-starter with great attention to detail and follow-through and who is resourceful and adept at managing through chaos to reach a goal
    • Experience playing the Scrum Master role for at least one year for a software development team
    • Knowledge of numerous well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous burn-down techniques, numerous Retrospective formats, handling bugs, etc.,)
    • Has outstanding communication, interpersonal, and conflict resolution skills
    • Has a strong aptitude in influencing without direct authority-
    • A successful candidate will be able to not only engage key stakeholders but also synthesize an argument, negotiate differing viewpoints and drive to consensus
    • Enjoys a fast-paced learning environment and has an ability to understand processes end to end
    • Has strong leadership capability, specifically the ability to work directly with all levels of the team, through upper management


    • Bachelor’s degree in Information Systems, Computer Science, Business or related field
    • Minimum 5 years of experience in engineering program management, release scope management or similar discipline with emphasis in software development
    • Strong technical skills  and excellent communication skills
    • Experience shipping software products in a SaaS environment is a strong plus
    • Must have experience working with Jira/Confluence and Jenkins/GitHub
    • First level Scrum Master certification (PSM I, CSM ) and/or PMP certification preferred
At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.
We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, a 401(k) match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!
As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.
Please be advised, inquiries or resumes from recruiters will not be accepted.

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Job Types: Full-Time.

Job expires in 4 days.

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