Job Description

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver (CCD) means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Click here to find out about all the amazing benefits and reasons to work for CCD!

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $26.21-39.32/hour. New hires are typically brought into the organization between $30-36/hour. We also offer generous benefits for full-time employees which include but is not limited to:

• Five (5) Medical Plans, Dental, Vision Insurance (effective within 1 month of start date)
• Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%)
• 457 (b) Retirement Plan (no early withdrawal fee!)
• PTO (over 3 weeks in your first year) and 14 paid holidays
• Merit Increases
• STD, LTD, HSA, FSA, Life Insurance
• CARE Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• Tuition Reimbursement (up to $2000/year), We Qualify for Student Loan Forgiveness Program
• Learning and Development Opportunities; Courses and Career Development Resources
• EcoPass (unlimited free RTD bus/train rides); Free Airport Parking

The City and County of Denver has announced furlough days, or unpaid days off, for most employees to meet a budget shortfall in 2025. There are two fixed furlough days for all limited (temporary positions with an end date) and unlimited (permanent) employees on August 29th, the Friday before Labor Day, and November 28th, the day after Thanksgiving. If you receive an offer for this position, your annual pay will determine whether you are required to take additional furlough days. Details will be discussed during the offer process for selected candidate(s).

Location

In this position, you can expect to work on-site 5 days per week Monday – Friday 08:00 am – 5:00 pm MST. This is NOT a remote position. This position is located at the Denver International Airport, 8500 Pena Blvd. Denver, CO 80249.

What You’ll Do

Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.

Denver International Airport (DEN) is currently seeking a Senior Desktop Technician to join the DEN Business Technologies Field Team. The Field team is responsible for assisting airport users with different technological tools and solutions that help make Denver International Airport one of the best airports in the nation.

Core job duties include but are not limited to:

• Providing professional, polite, and respectful support for customer issues or requests related to: Windows 10/11, Active Directory, desktop/laptop hardware, software including Office 365, Microsoft Teams, Google Chrome, Logitech Teams Rooms and others. Mobile Devices.
• hardware/apps, Virtual Private Network (VPN), basic audio/visual equipment, installing/uninstalling software from machines and others.
• Troubleshooting issues over the phone, in person, and over email via various engagement methods (phone, in-person, email, Microsoft Teams, etc.)
• Logging/documenting tickets for technical issues and/or requests.
• Processing requests for technological hardware, such as laptops, desktops, and smart.
• Replacing/repairing computer hardware, such as hard drives, memory, batteries, etc.
• Setting up and/or moving computers/technological hardware between offices.
• Coordinating tasks/resolutions with other technicians/teams.
• Provide in-person conference room support.
• Escalating calls that are beyond tier-one scope to other resolver groups
• Writing communications (emails) to the organization about scheduled events (software maintenance, outages, etc.
• Performs other duties as assigned.

At DEN Business Technologies, we are focused on providing the best customer experience to Denver International Airport employees and contractors. The person who fills this position will need to have a great balance of technical skills and knowledge, along with great customer service and interpersonal skills.

Our ideal candidate has some or all the following experience, skills, and characteristics:​

• Passion for using technical skills to help others
• Strong troubleshooting mindset
• Team player mentality
• Broad working knowledge of computer hardware, software, operating systems, and smart phones.
• Clear communicator (verbal and written) who can translate technical jargon to customers and updates tickets with pertinent information
• Works cooperatively with other teams when issues/tickets need to be transferred.
• Positive attitude and cooperates with others
• Innovative about improving processes for customers
• Works independently with little to no supervision
• Flexible with change and open to new ideas
• Accepts and adapts to constructive feedback given to develop in the role
• Takes accountability to grow skillsets to improve customer experience
• Views mistakes as learning opportunities. Admits mistakes, takes ownership, focuses on growth
• Ability to lift 75 lbs

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: Five (5) years of Information Technology experience performing user support of desktop, legacy systems, and/or Information Technology communications systems.
• Education and Experience: Additional appropriate education may be substituted for the minimum experience requirement.
• License/Certifications: Valid Driver’s License
• Licenses and certifications must be kept current as a condition of employment.

Application Deadline

To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):

• Cover letter

Please submit your application as soon as possible and no later than Tuesday, July 1st, 2025, at 11:59pm to ensure consideration.

FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 60,000 - 80,000.

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