PARTNERSHIP DEVELOPMENT (MEMBERSHIP) OFFICER

Creative UK is the national membership body for the UK’s Cultural and Creative Industries, representing organisations across advertising, design, digital, film & TV, fashion, games, music, publishing, theatre, visual arts and more.
We’re an independent, not‑for‑profit organisation, championing creativity and using the voice of our members and partners to shape policy and drive positive social and economic change across the UK.
This role sits in our Partnerships team, supporting the growth and sustainability of our membership by managing a pipeline of prospective members and industry partners. You’ll guide relationships from first contact through onboarding and retention, and contribute to income that funds Creative UK’s advocacy and sector‑wide work.
It’s a great opportunity for someone early in their commercial or partnerships career who wants to build skills in sales, relationship management and stakeholder engagement within a purpose‑led organisation. You’ll manage your own portfolio, support senior colleagues on larger opportunities, and work closely with organisations across the creative economy.

LOCATION: UK-Wide, hybrid working available with offices in Manchester, Bristol and Central London (preference for Bristol base). Min 1-2 days per week in workspace.
CONTRACT: Full time, permanent.
SALARY: up to £30,000 per annum + benefits

KEY RESPONSIBILITIES

Sales & Membership Growth
• Support a defined pipeline of prospective Industry members, from initial outreach through to conversion and onboarding
• Deliver against agreed income and conversion targets, with support and guidance from senior colleagues
• Conduct prospect research and outreach, tailoring propositions to different creative industry sub‑sectors
• Support renewal and upsell activity across a portfolio of small to mid‑value members

Partnership & Relationship Support
• Act as the day‑to‑day contact for a portfolio of members, ensuring strong engagement and satisfaction
• Support the delivery of partner activity including events, briefings, roundtables and campaigns
• Identify opportunities to deepen relationships and feed insights into wider partnership strategy
• Escalate opportunities and risks appropriately to senior team members

Pipeline reporting & progress
• Maintain accurate and timely records in HubSpot (CRM), including pipeline status, forecasting and reporting
• Contribute to sales performance reporting, including monthly pipeline and income updates
• Support the development and refinement of materials, propositions and onboarding processes
• Flag key updates, trends and opportunities to the team

Events, Content & Insight
• Collaborate with Marketing and Communications team to align campaigns with sales objectives
• Support delivery of member-facing activity (events, roundtables, workshops)
• Assist in gathering member insights and feedback
• Help produce member communications, including bulletins and event write-ups
• Support member involvement in campaigns, research and initiatives

Cross-Team Collaboration
• Work closely with Partnership Managers to align activity across membership areas
• Collaborate with Policy, Advocacy and Marketing teams
• Contribute to team planning and reporting

This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing

Required Experience, Knowledge and Skills

• Experience in a sales, business development, membership or
partnerships role (commercial or non‑profit)
• Confidence engaging with external stakeholders and managing professional relationships
• Demonstrable interest in the creative industries and supporting sector growth
• Strong organisational and pipeline management skills
• Comfortable working with CRM systems and performance data
• Clear written and verbal communication skills
• Proactive, resilient and motivated by achieving outcomes
• Collaborative and values‑driven approach to work
• Ability to write clearly and concisely

All employees will be expected to demonstrate behaviours associated with our values. Our values drive the way we work; how we do things is just as important as what we do.

✓ We join the dots; collaboration is in our DNA
✓ We support and empower; we are here to make a difference
✓ We are curious, open & honest
✓ We celebrate difference & value equality of opportunity

THE PACKAGE
• 35 hour working week FTE
• Flexible/ hybrid, condensed working options
• Pension enrolment 5% employer contribution from 3 months service
• Cycle 2 Work scheme, in partnership with Halfords from 1 year’s service
• Tailored benefits from 1 year’s service
• Employee Assistance Programme with BUPA
• Mental Health Day, a paid day off work per annum to focus on activities which help you to alleviate stress
• Summer Fridays, finish at 3pm every Friday throughout July & August
• Your birthday off as paid leave, extra days off over the annual festive period
• Paid volunteer day per year to give something back to the community

We value difference and celebrate the creativity that it brings. We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities, talents, and physical and cognitive differences.