Management Analyst 4 (OneWA Project Readiness Trainer)

WSLCB Vision
Safe communities for Washington State.

Mission
Promote public safety, public health and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.

Who we are

The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety, public health, and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.

We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data-driven decisions, and business-initiated process improvement.

Our commitment to DEIB

The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB) in all aspects of our work. This includes a commitment to our workforce and external stakeholders.  It is our mission to build, educate, and inspire an inclusive environment that recognizes, respects, and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education, background, or beliefs. As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network; Veteran Employee Resource Group; Latino Leadership Network, Blacks United in Leadership and Diversity; Disability Inclusion Network; Washington Immigrant Network; Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network; Supporting our Voices, Empowering Rights, and Engaging Indigenous Governance; and Interagency Committee of State Employed Women.

The Washington State Liquor and Cannabis Board’s (WSLCB) Finance Division is announcing an exciting opportunity for a Management Analyst 4 (OneWA Project Readiness Trainer) project position in Olympia, WA to the Chief Financial Officer and the General Accounting Manager.

Under general direction, this position will serve in the agency’s transition support efforts from the legacy Agency Financial Reporting System (AFRS) to the One Washington (OneWA) Workday platform. It focuses on the bridge between technical configuration and agency business operations. This role is responsible for overseeing critical testing efforts, ensuring systems and business processes function as intended, and personnel are prepared for “Go-Live.”

The position serves as the high-level readiness trainer between the agency and the statewide OneWA project team at the Office of Financial Management (OFM) as agency staff transition to Workday. This role supports LCB staff through quality assurance efforts tied to the new ERP system, helping them meet critical testing timelines and build the knowledge they need to test confidently and effectively. This project is funded at least through June 30, 2027

If you have an interest in a project position, and in helping WSLCB become fluent in Workday,  we encourage you to apply to be a part of the WSLCB team!

WSLCB provides a modern work environment and excellent benefits including:

• A comprehensive benefits package (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
• Paid Vacation, Leave, and Holidays
• Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis – all or a portion of the tuition/fees may be waived for state employees)
• Tuition reimbursement (courses taken with prior approval in order to further employee’s career development with the WSLCB)
• Training and career development programs (including online courses and LinkedIn Learning)
• A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible)
• Employee Assistance Program– a confidential program created to promote the health, safety and well-being of public service employees
• Generous wellness program (we offer reimbursements for certain fitness related activities)
• Onsite exercise facility (for employees working at WSLCB Headquarters Building in Olympia)
• Infants at Work Program to promote parent and infant bonding, parental well-being, and healthy infant development. Depending on your job duties, work location, and supervisor approval, eligible employees who are new mothers, fathers, or legal guardians can bring their infant (six weeks to six months) when they return to work.
• Free parking

• Leads the planning, assessment, development, and delivery of enterprise-wide training strategies to prepare agency staff for the transition to the Workday ERP system.
•  Collaborates with subject matter experts (SMEs) to translate complex business processes into clear training content.
• Evaluates the current state of staff knowledge and skills to identify gaps and specific skill deficiencies within impacted functional areas.
• Collaborate with managers and Subject Matter Experts (SMEs) to determine specific operational, technical, or soft skills needed for project success.
• Establish SMART (Specific, Measurable, Achievable, Relevant, Time-bound) learning objectives.
• Analyze business requirements, user stories, and design documents for completeness and testability.
• Ensure the developed testing solution meets functional and non-functional requirements.
• Provide regular updates on training progress and escalate potential roadblocks (e.g., skill shortages) and whether staff are ready for go-live to project management.
• Analyze potential risks and elevate them as appropriate to other areas of the project management team and key stakeholders; develop contingency plans to mitigate risk.
• Design and develop training materials, including participant manuals, instructor guides, job aids, quick reference guides, slide decks, and Standard Operating Procedures (SOPs) for agency-specific Workday processes.
• Ensure all materials meet state accessibility standards and are inclusive for all learners.
• Work with subject matter experts (SMEs) and integration partners to translate technical Workday processes into accessible content for end-users. Translate complex technical Workday functionality into clear, role-based learning content and help teams build the knowledge they need to test confidently and effectively.
• Create job aids, quick reference guides, and desk manuals for agency subjects such as accounts payable, accounts receivable, asset management, procurement, and general ledger reconciliations. Partner with the OneWA training team to identify “Learner Cohorts” and ensure staff complete required Workday functional training.
• Design training scenarios that replicate the future user experience, enabling practical application(s).
• Collaborate with the One Washington Project Liaison to track agency readiness levels through surveys and pulse checks for all training activities.
• Lead virtual and in-person training sessions for diverse learners.
• Manage training logistics, scheduling, and content agenda for engaging interactive workshops.
• Offer one-on-one support and mentoring to learners to ensure understanding and build confidence.

Experience for required qualifications can be gained through various combinations of formal professional employment and educational experience. See below for how you may qualify.

Four (4) years of combined relevant professional experience and education in business administration, public administration, law, or a related field.

AND

Four (4) years of experience conducting research and analyzing policies, laws, rules, or regulations.

OR

Four (4) years of relevant professional experience in:

• Public Sector Accounting: Knowledge and understanding of Washington State governmental accounting and the State Administrative and Accounting Manual (SAAM).

• Enterprise Resource Planning: ERP training and testing experience developing and facilitating training for enterprise-wide systems such as Workday, SAP, or Oracle.
• Testing Data Integrity: Knowledge of functional testing techniques. For instance, ensuring that a $5,000 invoice payment entry doesn’t turn into $50,000 due to a system glitch.
• Defect Management: Ability to identify, document, track, and report software defects effectively.
• Business Process Analysis: Ability to understand and analyze business processes. For instance, the correct approval process to pay an invoice.

• Statewide Accounting Systems: Deep understanding of statewide accounting systems and processes: Agency Financial Reporting System (AFRS), Capital Asset Management System (CAMS), Enterprise Reporting, Financial Toolbox and Web Intelligence.
• Chart of Accounts: Experience with AFRS coding structures and the utilization of AFRS transaction codes.

• General Ledger Reconciliation: Ability to research and resolve complex accounting variances to ensure data integrity during system migration.

Preferred/Desired Qualifications:

An education degree in a financial-related field, certification as a Public Accountant, Government Financial Manager, Management Accountant, or Internal Auditor with at least 18 quarter or 12 semester hours in accounting, auditing, or budgeting, and 4 years of relevant professional experience in a financial-related field.

• Proficient in Microsoft Office programs: Smartsheet, Word, Excel, Outlook, Power Point – intermediate level.

• Implementation & Support: Guide agency staff through training, testing, and go-live support.
• Customer Experience: Prioritize training and communication to overcome natural resistance, ensuring employees understand how the new system improves their daily tasks.

• Virtual Facilitation: Demonstrated ability to deliver engaging virtual instructor-led training (VILT).
• Inclusion & Accessibility: Knowledge of accessibility standards to ensure training materials are inclusive for all state employees.
• Problem Solving: Proven ability to work independently in an environment with limited oversight and shifting priorities.

• Communication: Ability to demonstrate interest, sincerity, and openness in all interactions with customers (internal and external).
• Analytical Thinking: Seeing a 10-step manual process and imagining it as a 3-step automated one.
• Diplomacy: Convincing staff to let go of their old “tried and true” (but inefficient) spreadsheets.

Required Competencies:

The ability to take action to learn and grow

This equity competency identifies people who are curious about themselves and others, who take responsibility for knowing their own strengths and weaknesses, and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.

The ability to take action to meet the needs of others 

This equity competency identifies people who are flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Competencies:

• Accountability: Accept personal responsibility and accountability for the quality and timeliness of our work and for meeting workplace expectations. Achieves excellent results with little oversight. Link agency mission/vision/values to everyday work.
• Communications: Communicate clearly, accurately, and in a timely manner. Actively listen and engage in open, respectful, professional dialogue. Perform work in a helpful, friendly, and positive manner.
• Service Focus: Treat our fellow employees, our clients, and the public as partners and collaborators who are equally committed to a healthy, prosperous Washington. Build and maintain internal and external satisfaction with the services offered by the agency. Consistently strive to exceed expectations.
• Adaptability and Flexibility: Solve problems, consider different perspectives, and find new, creative ways to accomplish our work. Adapt easily to changing needs, conditions, and work responsibilities. In dynamic situations, adapt approaches, goals, and methods to achieve successful solutions and results.
• Relationships: Build and maintain cooperative relationships characterized by a high level of acceptance and cooperation.
• Trust and Integrity: Remain objective at all times and ensure that professional judgment, rather than personal opinion, influences our work. Earn the trust, respect, and confidence of coworkers and customers through consistent honesty, forthrightness, and professionalism in all interactions.
• Workload Management: Effectively organize multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and on time.
• DEI Knowledge, Understanding, & Commitment: Contribute to fostering a more diverse, equitable, inclusive, and belonging workplace environment (examples of contribution include, but are not limited to, attending a listening session, engaging in a book club pertaining to the relevant subject, participating in a training, conference, or other learning opportunity).

If you are excited about this role but not sure if your experience aligns perfectly with every qualification in the job description, we encourage you to apply. At the Washington State Liquor and Cannabis Board, we are dedicated to building a diverse and authentic workplace centered in belonging. You may just be the needed candidate for this or other roles.

1. Completed online application.
2. Current Resume.
3. Letter of Interest describing how you meet the specific qualifications for the position.
4. Three professional references to include a current or recent supervisor with email addresses and phone numbers.

**A resume will not substitute for completing the “work experience” section of the application.

The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.

Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: “No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.

RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of cannabis, useable cannabis, or cannabis-infused products, or derive any profit or remuneration from the sale of cannabis, useable cannabis, or cannabis-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.

The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.

All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability.  You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email hrjobs@lcb.wa.gov or call (360) 664.1674. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.