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25 Oct 2021

Full-Time Library Services Manager

University of North Texas – Posted by UNTLibrary –  Denton, Texas, United States

Job Description

A wide range of student- and faculty-centered services are the cornerstone of the Libraries’ integral role in the University of North Texas community. As the most-used service on campus and an essential component of education and research at the University of North Texas, the Libraries offer access to more than 6 million items (print and digital) along with expert personnel to assist patrons in achieving their academic and scholarly goals. We provide innovative programs and support to enhance the relationship between teaching and learning at the University of North Texas. As the most-used service on campus and an essential component of education and research at the University of North Texas, the Libraries offer access to more than 6 million items (print and digital) along with expert personnel to assist patrons in achieving their academic and scholarly goals.

The Access Services Department promotes and provides access to the collections of the UNT Libraries. As part of the Public Services Division, we strive to meet the information and research needs of library patrons through the services we offer.

This position is responsible for leading the Service Desk Unit of the Access Services Department and overseeing relevant library services including service desk operations, student employee management, user accounts management, and course reserves. The person in this position directly supervises full-time staff members and serves as a member of Access Services Management Team. The Service Desk Manager actively recommends and implements goals, policies, service workflows, and procedures to improve efficiency and library user experience. Utilizes Sierra circulation admin functions to administer and maintain circulation services and policies. Provides library information and research assistance services. Resolves or mitigates challenging situations and library patron complaints.

Minimum Qualifications: Bachelor’s Degree and three years of progressively responsible full-time library experience; or any equivalent combination of education, training, and experience.

The preferred candidate will possess the following additional qualifications:
    • Experience being a direct supervisor
    • Project management experience and experience leading a team
    • Experience using administrative functions of Sierra or other Integrated Library Systems
    • Problem solving skills
    • Ability to exercise good judgement in challenging situations
    • Extensive customer service experience
    • Excellent organizational skills
    • Attention to detail
    • Cash handling experience
    • Excellent communication skills
    • Experience working in a public services setting in a library
We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleague develop these preferred skills. We strongly encourage those who are passionate about fostering diverse inclusive and equitable libraries to apply.

We welcome applications from all qualified individuals, especially people of color, women, people with disabilities, veterans and LGBTQ+ individuals.

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How to Apply

For more information and to apply, please visit: https://jobs.untsystem.edu/postings/51595

Job Types: Full-Time.

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