IT System Administration – Entry

WSLCB Vision
Safe communities for Washington State

Mission
Promote public safety and trust through fair administration and enforcement of liquor, tobacco, cannabis and vapor laws

This recruitment is open until filled. First review of applications will be June 17th, 2026, please submit an application on or before June 16th, 2026. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible.

This position is currently eligible to telework. This position will be required to work in the office at least 1 to 2 days per week. This may change based on business needs. There will be some travel required within the State of Washington.

Who we are

The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.

We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business-initiated process improvement.

Our commitment to DEIB

The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB) in all aspects of our work. This includes a commitment to our workforce and external stakeholders.

It is our mission to build, educate, and inspire an inclusive environment that recognizes, respects, and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education, background, or beliefs. As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network, Veteran Employee Resource Group, Latino Leadership Network, Blacks United in Leadership and Diversity, Disability Inclusion Network, Washington Immigrant Network and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network.

The WSLCB Information Technology Services Division is announcing an exciting opportunity for an IT System Administration – Entry at Olympia, WA. This position reports to theIT DevOps Supervisor in the WSLCB’s Information Technology Services Division (ITSD).

This System Administrator position resides within the Operational Support DevOps Team and supports the administration, maintenance, monitoring, and operational support of WSLCB mission-critical applications and enterprise platforms. The DevOps team provides application support, operational maintenance, automation, and system administration services across agency SaaS, COTS, database, and custom-developed application environments

The focus of this position is application support for the agency’s mission-critical applications. Under direct supervision, this position is responsible for application maintenance and support including basic configuration, data management and analysis, and development of knowledge documentation. This position’s responsibilities also include providing technical support to external users, account management and permissions related to these systems. Problems may be of an urgent and critical nature, requiring work to be completed beyond scheduled working hours to bring systems back online. 

The incumbent applies technical knowledge to evaluate and follow established work methods, policies and procedures. New or advanced enhancement efforts may involve coordination and collaboration with a higher level of support. The incumbent also provides administration support, not limited, to the following related application services: Content Management, Cannabis Inventory Reporting, Workflows, Web Content, Data Reporting, and Business Intelligence tools.

If you have an interest in a System Administrator position, we encourage you to apply to be a part of the WLSCB team!

WSLCB provides a modern work environment and excellent benefits including:

• A comprehensive benefits package (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
• Paid Vacation, Leave, and Holidays
• Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis – all or a portion of the tuition/fees may be waived for state employees)
• Tuition reimbursement (courses taken with prior approval in order to further employee’s career development with the WSLCB)
• Training and career development programs (including online courses and LinkedIn Learning)
• A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible)
• Employee Assistance Program – confidential program created to promote the health, safety and well-being of public service employees
• Generous wellness program (we offer reimbursements for certain fitness related activities)
• Onsite exercise facility (for employees working at WSLCB Headquarter Building in Olympia)
• Infants at Work Program to promote parent and infant bonding, parental well-being and healthy infant development. Depending on your job duties, work location and supervisor approval, eligible employees who are new mothers, fathers or legal guardians can bring their infant (six weeks to six months) when they return to work.
• Free parking

• Responsible for account creation and maintenance for Cannabis Central Reporting System, Tax and Fee reporting, Content Management, Workflow and data services.
• Assist with administration, maintenance, and support of associated SaaS and COTS solutions using administration and configuration toolsets.
• Work with solution providers to coordinate and schedule system updates and upgrades.
• Work with vendors and third-party system integrators and developers to assist in the resolution of complex system problems.
• Collaborate with product management, system analysts, and business analysts in user story refinement.
• Use Azure DevOps (ADO) to manage all tasks and work estimation.
• Document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Communicate application problems and issues to key stakeholders, including leadership, product management, development teams, end users, and other interested parties.
• Create knowledge base articles to assist in problem resolution.
• Manage and respond to service request and incident as assigned in the Agency’s ITSM system.
• Increase Knowledge and Skills Related to Technologies and Systems.

Experience should include experience and demonstrable knowledge in following areas:

• Working level knowledge of administering Microsoft stack custom developed applications, logging, and event triggers.
• Working level knowledge of SaaS and COTS (non-Microsoft) enterprise- wide multi-tier applications.
• Ability to communicate clearly with technical and non-technical audiences. Professional and courteous in all interactions, great interpersonal skills.
• Awareness of business intelligence application administrator managing the data sources and environments.
• Working level knowledge of information technology system maintenance, troubleshooting, problem resolution, of computer systems applications or databases.
• Working level knowledge of Microsoft SQL Server administration, T-SQL query development, stored procedures, database troubleshooting, and operational data support.
• Basic experience with scripting and automation technologies including PowerShell, Python, or Windows batch scripting.

Preferred/Desired Qualifications: 

• Advanced technical knowledge configuring and maintaining SaaS and COTS solutions.
• Working level knowledge of Active Directory with specific focus on user and group permissions.
• Applied experience in the design of user interfaces and the design, creation, organization, and hosting of Drupal site collections on Pantheon that support the communication of agency business externally.
• Working knowledge of enterprise infrastructure environments including Windows Server administration, Cloud environment administration, system services, scheduled tasks, storage management, and application hosting support.

Required Equity Competencies: 

The ability to take action to learn and grow

This equity competency identifies people who are curious about themselves and others, who take responsibility for knowing their own strengths and weaknesses, and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.

The ability to take action to meet the needs of others 

This equity competency identifies people who are flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Competencies:

Accountability:Accept personal responsibility for the quality and timeliness necessary to achieve excellent results. With little oversight; develop innovative solutions to a variety of issues. Make timely decisions although faced with limited data or resources. Accept own role when expectations are not met, and respond quickly to resolve issues with others.

Build and Maintain Relationships:Earn the trust, respect, and confidence of coworkers and customers through consistent honesty and professionalism in all interactions. Build and maintain working relationships characterized by mutual acceptance and cooperation. Contribute to an environment that honors diversity, and uses diverse perspectives to meet the agency’s mission and goals.

Effective Communications, General:  Convey clear, timely, persuasive messages that positively influence the thoughts and actions of others.  Effectively express ideas and information through the written and spoken word using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the reader or audience (“plain talk”).  Keeps supervisor and co-workers informed while sharing complete and accurate information with others to include staff and people outside the organization. Practices active listening by concentrating on person or caller; listens without interrupting; and asks questions to clarify and verify information.

Effective Communications, Writing Skills:  Composes clear, straightforward, and technically correct documents. Proofreads and edits information to improve clarity, organization, content, and correcting errors in grammar, punctuation, and spelling.  Independently compose written responses to emails and letters from customers answering questions, providing information, and/or explaining decisions made regarding eligibility for services or compliance with rules.   Extract and compile data to prepare narrative, statistical or other reports for review, analysis, documentation, etc. (e.g., financial, payroll, labor distribution, purchasing, inventory, registration, patient or student information)

LEAN: Actively pursue opportunities for problem solving and continuous process improvement, participate in team huddles, and promote program priorities and results.

Serving Customers:Build and maintain internal and external customer satisfaction with the products and services offered by the Liquor Control Board, develop innovative ideas that provide solutions to our customers’ challenges.

Safety: Understand and follow agency safety policies and other standards established to maintain a safe work environment.  Carefully organize your personal workspace to minimize the likelihood of accidents.  Report all injuries, accidents or hazards to your supervisor immediately.

Adaptability: Demonstrates flexibility in the face of change. Projects a positive demeanor regardless of changes in working conditions. Shows the ability to manage multiple conflicting priorities without loss of composure.

Analysis: Use data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions, and make decisions.

Judgment:Exhibits sound judgment and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person(s) when necessary. Works effectively without constant and direct supervision or guidance.

Consulting: Employ expertise, credibility, and effective partnering to help clients identify, evaluate, and resolve complex or sensitive issues, problems, and service needs.

Research Skills: gather information: Can create data gathering processes; can propose/formulate new processes; able to design new organizational systems; can validate appropriateness of data/information; can logically defend outcomes/results; can analyze and evaluate the accuracy of data; can integrate multiple items of data; contrasts conflicting data; can identify and organize documents and information in ways that make it useful for subsequent applications.

Stress Tolerance: Effectively handle highly stressful or adverse situations, making good decisions, working calmly and accurately, and helping to calm others.

Tact & Diplomacy: Respond to difficult, stressful or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintains good working relationships among internal and external customers.

Workload Management: Effectively organize multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and on time.

Teamwork: Promotes cooperation and commitment within a team to achieve goals and deliverables.

Performance Leadership: Focuses on the result of the work performed and the outcome of our total effort on those we serve; Anticipates problems; develops contingency plan; Leads from the front – is visible; Builds collaborative relationships with customers and employees; Effectively sets priorities; Tends to today’s operations while investing and planning for the future; Develops and maintains a knowledge base, including a deep understanding of WSLCB programs, authorities, and resources; Treats the people and the program as special resources that must be safeguarded and nurtured.

Personnel Management: Assesses current and future staffing needs based on organizational goals and budget realities. Using merit principles, ensures staff are appropriately selected, developed, utilized, appraised, and rewarded; takes corrective/disciplinary action when necessary.

Program Management: Effectively direct and integrate all aspects of a project or program, ensuring that work progresses toward achieving goals and objectives.

If you are excited about this role but not sure if your experience aligns perfectly with every qualification in the job description, we encourage you to apply. At the Washington State Liquor and Cannabis Board, we are dedicated to building a diverse and authentic workplace centered in belonging. You may just be the needed candidate for this or other roles. 

IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:

1. Completed online application.
2. Current Resume.
3. Letter of Interest describing how you meet the specific qualifications for the position.
4. Three professional references to include a current or recent supervisor with email addresses and phone numbers.

The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.

All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability.  You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email hrjobs@lcb.wa.gov or call (360) 664.1674. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.