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27 Aug 2020

Part-Time DE&S Postal and Mail Operator

Defence Equipment and Support – Posted by Defence Equipment and Support Cambridgeshire, England, United Kingdom

Job Description


£16,777 – £18,000 per annum (plus benefits).


Join an integral part of the UK’s Defence and play your part in the procurement and in-service support of all our armed forces’ equipment, from fighter jets, armoured vehicles, submarines and aircraft carriers, to clothing, food, and ammunition. If you have the pride, passion and commitment to be part of an exciting organisation at the forefront of supporting our country’s armed forces deliver on operations at home and abroad, then apply online now!

Job description

For centuries, our Armed Forces have managed an in-house postal service, delivering mail across our military history including both World Wars. The British Forces Post Office is dedicated to providing postal and courier services to the UK Armed Forces and is a renowned brand across Defence. Our 280 dedicated, hard-working civilian and military staff work collaboratively to deliver both personal and official mail to over 650 locations across the globe; keeping our armed forces connected through free letter and parcel services that play a vital role in sustaining the morale of our Armed Forces.

The Defence Mail Service delivers mail to UK service personnel deployed overseas and Foreign & Commonwealth Offices across the globe, and also manages deliveries from business and retailers in contract with our British Forces Post Office site. The Defence Mail Service distributes official UK Armed Forces mail between BFPO HQ and ten UK Defence Mail Centres, while the Defence Courier Service provides secure national and international courier delivery of Protectively Marked (security-sensitive) Material for the UK Armed Forces and other organisations.


Working within the Defence Mail Service, we are looking for dynamic, self-motivated, hard-working and organised individuals who can work in a customer-focused environment and to tight timescales, while remaining positive and focused on delivery.

Our Mail Operators ensure that the armed forces mail is handled in a secure, safe and timely fashion. You will be responsible for ensuring the correct receipting, sorting and dispatch of all types of mail in a secure, logical and methodical manner.

Part of your role will be to follow standard mail handling procedures, including managing irregularities such as damaged, broken, loose or otherwise different items; including prohibited and restricted mail items.

We are looking for a hard-working and focused individual, who has a practical approach to work, that will keep you safe, and our customer’s mail secure and moving rapidly.

Key Responsibilities include:

• Audit, record and maintain accurate accounts documentation.
• Accurate and secure redirection, location, trace and personal verification duties securely process, record, file and keep records of protectively marked material items.
• Item security checks and account balancing and reconciliation up to 3 times daily.
• Manage location security including vault security and maintenance and operation of key registers.
• Deal with prohibited and restricted mail items and all mail irregularities including damaged, broken or loose items/bags and box returns according to DE&S processes, ensuring it is documented correctly.
• Loading and unloading mail from containers, vehicles or other transport mediums.

You will be required to carry out Road Service Schedules ensuring timely delivery of mail, carrying out driver and courier duties in accordance with standing orders and security regulations.

Manual handling will play a pivotal part in this role, as the successful applicant will be required to lift mail items up to 11kg unaided and 30kg assisted with the ability to collaborate to move heavier items.

*Please note that this position is working on a part time (29.5 hours) basis, although some additional hours or flexible working will be expected to meet road service schedule and the exact duty timings will be discussed at interview. *

What you will be assessed against

To be found successful you must demonstrate the following essential criteria:

• A full Manual UK driving license and be able to drive a transit size van on a rotational basis.
• The ability to lift heavy mail items and working in a warehouse environment including a large vaulted area with processing space requiring PPE (which must be worn at all times).
• Mathematics and English Language GCSE’s (or equivalent) at grade C or higher, or relevant postal service experience.

It would benefit your application should you be able to demonstrate the following desirable criteria:

• IT proficient – As you will be ensuring the receipt, process and assurance of e-commerce mail items via courier delivery using the correct IT system.

If you are invited to an interview, you will be assessed against the following technical competencies:

• Customer Service
• Managing Evidence Based Decisions

If you are invited to an interview, you will be assessed against the following behaviours:

• Delivering at pace
• Working together

What’s in it for you?

You will receive a generous benefits package including market leading employer pension contributions of around 21% of your salary (not including any personal contribution), annual bonuses, a flexible working pattern to fit you where possible, 25 days holiday +1 additional day every year you work up to 30 days with opportunity for movement and promotion. Parking is available at this site.

Find out more about what we offer by clicking here

Applicants should be aware that any move across the Civil Service may have implications on an employee’s ability to carry on claiming childcare vouchers.

About your team

The Integrated Logistics (iLog) Function is the integrating Function for Support within DE&S, responsible for the development, management and delivery of in-service support for our front-line command customers. The iLog Function consists of around 2,900 personnel, both civil servants and military, and with a wide range of disciplines ranging from operations management and supply chain management, technical through-life support and logistics delivery, to modelling and analysis and internal continuous improvement consultancy services.

Please click the link below to apply by creating an account and upload your details.


Please find ‘The Little Book of Big Benefits’ here

This post is not eligible for relocation allowances.

Things you need to know


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

Simply click on the apply button to create an account and upload your CV which clearly demonstrates the following areas (which you will be assessed against):

• Key Achievements
• Relevant Experience
• Applied Knowledge and Skills

For additional guidance on writing a CV for DE&S, please click here

Firstly we’ll check that you meet the essential criteria that are listed for the role. If you do, we’ll then carry out a more detailed review of your CV to see if your qualifications and experience are a good match for the role(s).

If you’re successful, we’ll invite you to an interview on W/C 28/09/20 so you can meet us, discuss your Key Achievements, Relevant Experience and Applied knowledge & Skills. In addition to the above, you’ll also be assessed against a technical competence and the listed behaviours, aligned to our DE&S Behaviours which can be found attached at the bottom of the page.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

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How to Apply

Further information Please click here to apply Apply before 11:55 pm on Sunday 13th September 2020

Job Types: Part-Time. Job Tags: Cambridgeshire, DE&S, Defence, and Postal and Mail Operator. Salaries: Less than 20,000.

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