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21 Nov 2020

Full-Time Customer Experience Advisor, Nashville

Warby Parker – Posted by Warby Parker Nashville, Tennessee, United States

Job Description

This is a full-time position based in Nashville, TN, and starts at $16.55/hour.

Warby Parker is on the lookout for a full-time Customer Experience Advisor to join our team of all-star brand representatives in our Nashville headquarters. As a member of our CX team, you’ll be instrumental in delivering extraordinary glasses shopping and ownership experiences to each and every one of our customers. Our ideal candidate is a master problem solver who has a passion for serving others and a knack for staying calm under pressure. Sound a lot like you? Keep reading!

What you’ll do:

  • Deliver above-and-beyond customer service over the phone, email, and live chat
  • Become an expert in Warby Parker’s internal management system in order to efficiently process sales orders and maintain customer relationships
  • Use our communication software to interact with your teammates, management, and other departments
  • Notice even the smallest trends and pain points in our work, then brainstorm solutions to improve each customer’s experience

Who you are:

  • A well-rounded team player who takes ownership of (and pride in) your work
  • Able to think outside the box and solve problems creatively
  • A thoughtful communicator (both online and offline!) who understands the importance of tone
  • Empathetic and able to adapt your communication style to best suit your audience
  • Eager to learn new technology systems and procedures
  • Highly organized and attentive to detail
  • Proficient in navigating multiple tabs and windows (you’re all about those keyboard shortcuts)
  • Energized and motivated by a high-volume work environment
  • Excited to be a brand ambassador for Warby Parker and build strong customer relationships
  • Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Extra Credit:

Up to 2 years customer service experience

Potential shifts:

  • Shifts vary depending on business needs and will be communicated during the interview process. We’re available for our customers every day, 8 a.m.–9 p.m. CT.

Some benefits and perks of working at Warby Parker:

  • Health, vision, and dental insurance
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Cell phone plan reimbursement
  • And more—just ask!

How to Apply

https://grnh.se/d689ed401us

Job Types: Full-Time. Job Tags: #CustomerSupport, Corporate, customerexperience, CX, Nashville, Support, tennessee, TN, and warbyparker.

Job expires in 82 days.

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