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28 Jul 2021

Full-Time Case Manager

Creative Family Connections – Posted by CFC20815 Anywhere

Job Description

Work at a woman-led business that allows you to make a difference in people’s lives every day – Your work will help our clients to realize their dream of building or expanding their families by assisting them through gestational surrogacy. We are passionate about what we do, helping people who are LGBTQ as well as straight, couples as well as singles, throughout the surrogacy journey. We are ranked one of the best surrogacy agencies in the world by those who know us best – parents who have been through the surrogacy process. We are looking to add one more person to our team – someone who is as passionate about what we do as the rest of our team! We are headquartered in the DC area, but you can be located anywhere in the US.

Creative Family Connections LLC (CFC) is a woman-owned and led, top-ranked surrogacy agency that is also a law firm. Founded in 2001, CFC serves clients from around the world to build their families through gestational surrogacy. CFC matches prospective parents to qualified gestational surrogates, then supports both parties throughout the surrogacy journey and provides all legal services. We hold ourselves to the highest standards and we are consistently ranked one of the top surrogacy agencies in the world.

We seek a polished and professional Case Manager to facilitate surrogacy journeys for our intended parents and surrogates.

Position Overview:

The Case Manager is responsible for supporting intended parents who are building their families through gestational surrogacy by working with gestational surrogates, fertility clinic staff, attorneys, insurance and mental health professionals, and other case managers throughout all phases of the surrogacy journey.

As an integral member of the team, the Case Manager utilizes his or her knowledge and skills to provide effective and supportive management of complex cases by coordinating all aspects of the psychosocial, legal, financial, and clinical services involved in a surrogacy journey.

Job Duties include, but are not limited to:

  • Serve as a liaison between and among intended parents, surrogates, fertility clinics, delivery hospitals, health insurance agents, mental health and legal professionals, and other external parties to build and maintain effective working relationships.
  • Coordinate with staff of fertility clinics to facilitate the surrogate screening and cycling processes, including but not limited to scheduling clinical and psychological evaluation appointments for surrogates, managing pharmacy requests, following up on appointment outcomes, setting up monitoring at local clinics, and arranging for transportation and/or accommodations as needed on behalf of surrogates for screening, monitoring and the embryo transfer.
  • Monitor the status of surrogates and intended parents to identify potential issues that require attention and, when necessary and/or appropriate, take action to address recognized areas of concern.
  • Collaborate with team attorneys on case management to keep them apprised of case matters, and to ensure timely and effective responses to legal issues.
  • Assess requirements and work with insurance experts to manage insurance needs for surrogates and newborns of international intended parents.
  • Communicate regularly with intended parents and surrogates throughout the screening, cycling, pregnancy, and post-birth phases of the surrogacy journey and facilitate communication between the two; keep the rest of the team apprised of pertinent developments.
  • Provide high-touch and concierge-type services for intended parents as needed, such as arranging transportation and hotels for surrogates, breast-pumping rentals, advising on and assisting with gifts, etc.
  • Accompany surrogates to key appointments at local fertility centers and other locations and meet and/or support intended parents as needed, e.g., at match meetings and embryo transfers.
  • Coordinate financial-related matters of each case, and coordinate flow of surrogate expense reimbursements and client invoicing with Operations Manager and Financial Manager, as well as payments to third parties.
  • Work with members of the financial team to provide detailed financial information when requested by intended parents, surrogates, and others.
  • Prepare hospital birth plans, coordinating with team attorney, intended parent, gestational surrogate, and delivery hospital social worker.
  • Schedule and coordinate meetings for the purposes of facilitating matches between intended parents and surrogate candidates.
  • Report on the status of assigned cases at weekly team meetings, or as requested, and input and maintain information on cases in electronic database.
  • Assist in efforts to recruit surrogate candidates, including as-needed travel (local or out-of-state) to conduct in-home assessments of surrogate candidates, followed by preparation of a written in-home report.
  • Participate in regular staff meetings, staff training programs, conferences, and other business-related events.
  • Accept responsibility for supporting the development of positive team relationships and ongoing team-building efforts.
  • Other duties as assigned.

Required Knowledge, Skills and Abilities:

  • Exceptional communication skills, including written, verbal, and listening.
  • High level organizational skills (e.g., strong and detailed documentation skills) with an ability to monitor case load and maintain electronic case records efficiently
  • Ability to critically assess and problem-solve situations, including awareness of potential questions, conflicts, and consequences
  • Ability to establish authority and set appropriate boundaries and expectations (i.e., capacity to balance simultaneously friendliness and professionalism, or offer compassion while maintaining professional detachment)
  • Ability to work independently, prioritize workload, and analyze data
  • Ability to participate as a member of a team with positive team energy
  • Ability and willingness to think with a business development mindset
  • Passion for our mission (to help everyone build families)
  • Ability to legally operate a motor vehicle and provide own transportation
  • Proficiency in MS Word and Excel

Preferred Qualities

  • Experience in Third-Party Reproduction, Surrogacy and/or Infertility
  • Fluent in French and/or Spanish


Creative Family Connections is an Equal Opportunity Employer. We pride ourselves on our inclusionary beliefs and our goal is to implement these goals in our everyday practices. Our team members are our most valuable asset, allowing us to provide the stellar service we provide to clients and surrogates alike. We are committed to providing a work environment for our team that is anabolic, nurturing, and safe. We encourage individual contributions that, together, become a team effort. Our goal is to maintain a culture in which we show our appreciation for and recognize the value of each team member, and one in which we respect all of our diverse backgrounds.

Job Type: Full-time

Pay: Up to $60,000.00 per year


  • 401(k)
  • Disability insurance
  • Paid time off
  • Parental leave


  • 8 hour shift
  • Monday to Friday


  • Bachelor’s (Preferred)

Work Location:

  • Fully Remote

How to Apply

Please provide the following documents in support of your candidacy for this position:
  • Cover letter and resume when applying for this position, indicating clearly how your educational background and professional experience (and personal experience, if relevant) relate to this position, paying particular attention to the Knowledge, Skills and Abilities required, as well as our mission.
  • Names, email addresses, and contact telephone numbers for three professional references, and their relationship to you (e.g., former employer, colleague, supervisor, etc.)
  • Writing sample, limited to no more than three to five pages in length, not edited by anyone else and, if possible, something relevant to this position.

Job Types: Full-Time. Salaries: 40,000 - 60,000.

Job expires in 28 days.

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