Administrative Assistant

Company Description Abide Inclusive is a queer and neurodivergent affirming growing mental health group focused on creating welcoming, supportive spaces for individuals and families in Western North Carolina. However, we also have offices in Raleigh and serve Maryland, South Carolina, and Colorado. Abide Inclusive emphasizes integrity, respect, and inclusion in all aspects of its work. We encourage open communication, actual focus on work/life balance, a good sense of humor and a strong sense of mental health advocacy.

Role Description The Administrative Assistant is a full-time, primarily work from home position based in North Carolina, supporting day-to-day operations and ensuring smooth office functioning.

• maintaining clinician pay sheet
• following up with outstanding client balances
• verifying copays for new clients
• assuring completion of paperwork
• on-boarding new clinicians (making sure their paperwork is completed)
• meeting coordination
• maintaining records
• social media management
• updating the blog (we write it, you post it)
• following up with referral sources and client queries
• occasional marketing including attending tabling events (not all, travel paid)
• wrangling owner through schedule and email assistant
• other duties as discussed
• managing the office phone
• Primarily Monday through Friday; starting and ending can range anytime from 8am-7pm you choose the hours as needed so you can fit things around whatever life stuff you have going on
• Any weekend tabling events will result in flex time or overtime as your choice

Qualifications

• Strong administrative assistance skills, including scheduling, data entry, and document management.
• Professional phone etiquette and customer service skills for handling calls and visitor inquiries-this means dealing with insurance companies too so patience is necessary.
• Clear and respectful communication skills, both written and verbal, for interacting with clients, clinicians, and referral sources.
• Executive administrative assistance capabilities, such as calendar management and meeting coordination for leadership.
• Clerical skills including filing, recordkeeping, and basic office organization.
• Ability to maintain confidentiality, and manage multiple tasks with attention to detail.
• Comfort using office software and tools (e.g., email, word processing, spreadsheets); experience with databases is a plus.
• Comfort with a growing organization
• Comfort with Canva
• Comfort with Instagram, Facebook and website management
• Comfort with marketing outreach
• Prior experience in an administrative or office support role is preferred
• Bachelors Degree preferred
• Desire to work in mental health field preferred

Pay Rates & Benefits

• Starting pay is $19 per hour for 40 hours a week
• $250 insurance stipend
• 11 paid holidays
• PTO-1 hour per 40 hours worked
• First 6 month review; then yearly review for pay rise
• W-2 Position
• Primarily work from home; occasional site visits with all travel paid
• Schedule flexibility-yes you mostly work Monday through Friday but you determine your hours within the above given range.