Jobs tagged "SaaS"

Type

Full-Time

Job
Customer Support Specialist

Customer Support Specialist

Full-Time

Consistently named one of the top D.C. start-ups to watch since 2016, Quorum is software built for public affairs. Thousands of public affairs professionals use Quorum for their work in Congress, all 50 state legislatures, major U.S. cities, and the European Union. Quorum is 100% bootstrapped—meaning we have never raised venture capital funding—and works with organizations like Coca-Cola, the United Nations Foundation, Sierra Club, General Motors, and Lyft. As a Customer Support Specialist, you will be dedicated to providing the best possible customer support to our clients on LiveChat and via email as part of a dynamic and collaborative Support Team. What You'll Do

First Week: You'll learn the ins and outs of the Quorum platform, test yourself on common use cases, and get to know the Quorum team

First Month: You’ll provide direct support to clients and continue to develop knowledge of the product and how everyday users interact with it

First Six Months: You will take point on helping people understand how to best use Quorum through a mix of direct support interactions as well as self-service offerings

First Year: You’ll build out Help Center resources, product guides, and work with the team to fine-tune the product for optimal usability

About You

You have several years of experience working in a customer facing role, especially as part of a Customer Support or Customer Success Team

You have familiarity with the Software-as-a-Service (SaaS) business model, and an interest in either technology or public affairs

You are an excellent verbal and written communicator who goes above and beyond to provide an outstanding customer experience

You have experience using advanced software platforms and are able to explain technical concepts to others using clear and concise language

You are able to follow team processes and escalation pathways, but are quick to point out when you see potential for improvement or change

You are cool under pressure, adept at handling the unexpected, and are able to build strong relationships with clients

You take pride in being a part of building and maintaining a diverse and inclusive team environment where you regularly express concern for team members’ success and well-being

You possess moderate to advanced technical skills or data analysis skills, or are interested in building on your knowledge in these areas

You're a highly motivated self-starter who wants to make valuable contributions to a growing Customer Support team from Day One

About the Customer Success Team

We’re responsible for ensuring that clients have an amazing experience with Quorum

We are dedicated to every user’s success and address challenges quickly and creatively

We take pride in developing personal relationships with our users and our team

We regularly support one another to ensure the success of our team and our clients

We're very close as a company—we work together, hang out together, and we value each others' ideas and input

Our Work Environment

We work in a vibrant, sunlit space in our modern, open concept office

Our office building is located in the heart of downtown DC, easily accessible by metro, bus, and rideshares. It is also in close proximity to great restaurants, food trucks, shopping, and popular happy hour spots

Our team loves to spend time doing fun things outside of the office, which we call Quorum Fun events. Past Quorum Fun events have included apple picking, yoga, and wine tasting

Do you want to learn what it's like to have a real impact at a fast-growing company that is changing the way the advocacy process works? If so, drop us a line. We'd love to talk to you!
Compensation Structure

Base Salary: $44,000.00 – $55,000.00 (commensurate with experience)

Plus retention and expansion team bonuses of up to $6,500.00

On Target Earnings (OTE): $50,500.00 – $61,500.00 (OTE expectations dependent upon base salary)

Benefits: 401(k), health/dental, 12-weeks paid maternity/paternity/adoption/fostering leave, unlimited PTO, and more.

Quorum Is Working to Advance Pay Equity: What Does That Mean For You? In an effort to continue to build a diverse and inclusive work environment that advances pay equity, Quorum has implemented a “No Negotiation” policy for base salary for new hires for roles that are currently staffed by three or more team members. This means that candidates for the Customer Support Specialist role cannot negotiate Quorum’s base salary offer. Here’s our promise to you:

We will not ask you what you are currently earning.

We will consider years of relevant experience, relevant professional certifications/education, and performance expectations in setting what we believe is a competitive, fair base salary offer.

We will be transparent about our compensation structure (see above) so that all candidates have equal access to compensation information and can make an informed decision about whether or not Quorum is the right workplace for them.

If you are interested in learning more about how negotiation impacts pay equity and/or why other start-ups have decided to implement a “No Negotiation” policy of some type, here are a few resources: Project Include, AAUW, Ministry for Women, Magoosh. Note: Quorum does not endorse or verify any of the information provided in the resources on the impact of negotiation on pay equity. We provide these resources simply to increase awareness of a topic we believe is important for both employers and candidates to consider.

Location: WashingtonDistrict of Columbia, United States

Quorum – Posted by Quorum
Location

WashingtonDistrict of Columbia, United States

Date Posted

21 May 2020
Type

Full-Time

Job
Customer Success Manager

Customer Success Manager

Full-Time

Consistently named one of the top D.C. start-ups to watch since 2016, Quorum is software built for public affairs. Thousands of public affairs professionals use Quorum for their work in Congress, all 50 state legislatures, major U.S. cities, and the European Union. Quorum is 100% bootstrapped—meaning we have never raised venture capital funding—and works with organizations like Coca-Cola, the United Nations Foundation, Sierra Club, General Motors, and Lyft. As a Customer Success Manager, you will convert Quorum users into loyal brand advocates by ensuring that customers find value in the Quorum platform. You will be expected to manage a portfolio of 30–100 clients and meet or exceed revenue retention, expansion, and referral targets for your account portfolio. What You'll Do

First Week: You'll learn the basic ins and outs of current Quorum products, attend a variety of client engagements, and get to know 20+ dedicated Quorum Customer Success team members

First Month: You’ll build your understanding of Quorum’s six standalone products, with an emphasis on one or two product that will become your focus area. You will master the art of offering a full-team training and asking important diagnostic questions for one-on-one trainings

First Six Months: You’ll take full ownership of a portfolio of 30–100 accounts made-up of a mixture of new clients that need to be onboarded and legacy clients that need an ongoing point of contact. You will deliver value to each of your accounts by driving product adoption (e.g., provide information and training on how a client can use a new feature), building relationships, and exploring expansion opportunities

First Year: You will consistently meet or exceed team-wide renewal rate goals and individual expansion quota by establishing yourself as a trusted advisor that helps clients achieve their goals for their Quorum subscription. You will play an important role in growing a start-up and establishing Quorum as a market leader in Washington, DC

About You

You want to make a meaningful impact on the customer experience at a growing startup

You have at least one year of experience serving as a Customer Success Manager or other comparable customer service or account management role, preferably for a Software-as-a-Service (SaaS) platform

You take pride in building loyal brand advocates who want to provide references and referrals

You are excited to show users how they can make their work more impactful by adding products and/or services that enable them to advance their organization’s mission and goals

You are a natural “people person” who establishes rapport and builds relationships with ease either in-person or online

You love technology and are passionate about teaching people how they can make their lives easier by using technology to solve everyday problems

You empathize with others’ unique situations and naturally channel empathy into advocacy

You want to be a part of building and maintaining a diverse and inclusive team environment where you regularly express concern for team members’ success and well-being

You are excited by the opportunity to have a positive impact on politics and may have worked on political campaigns or followed news for major issue areas (e.g., immigration, education, etc.)

You are an especially competitive candidate if you have experience with at least one of the following types of software: legislative tracking software (e.g., LexisNexis), grassroots advocacy software (e.g., NationBuilder), customer relationship management (CRM) software

You are a superstar if you have experience working with international customers and/or can speak two or more languages with at at least professional working proficiency

About the Customer Success Team

We’re responsible for ensuring that clients have an amazing experience with Quorum

We provide team and individual product demonstrations and trainings that promote best practices in the government affairs space

We are dedicated to every user’s success and address challenges quickly and creatively

We act as staunch advocates for our clients, including identifying and responding to diverse client use cases

We take pride in developing personal relationships with our users and our team

We regularly support one another to ensure the success of our team and our clients

We're very close as a company—we work together, hang out together, and we value each others' ideas and input

Our Work Environment

We work in a vibrant, sunlit space in our modern, open concept office

Our office building is located in the heart of downtown DC, easily accessible by metro, bus, and rideshares. It is also in close proximity to great restaurants, food trucks, shopping, and popular happy hour spots

Our team loves to spend time doing fun things outside of the office, which we call Quorum Fun events. Past Quorum Fun events have included apple picking, yoga, and wine tasting

Do you want to learn what it's like to have a real impact at a fast-growing company that is changing the way the advocacy process works? If so, drop us a line. We'd love to talk to you!
Compensation Structure

Base Salary: $54,000.00–$60,000.00 (commensurate with experience)

Plus retention bonus, expansion bonus, and equity

On Target Earnings (OTE): $61,500.00 – $67,500.00 (OTE expectations dependent upon base salary)

Benefits: 401(k) match, health/dental/vision, 12-weeks paid maternity/paternity/adoption/fostering leave, unlimited PTO, and more.

Quorum Is Working to Advance Pay Equity: What Does That Mean For You? In an effort to continue to build a diverse and inclusive work environment that advances pay equity, Quorum has implemented a “No Negotiation” policy for base salary for new hires for roles that are currently staffed by three or more team members. This means that candidates for the Customer Success Manager role cannot negotiate Quorum’s base salary offer. Here’s our promise to you:

We will not ask you what you are currently earning.

We will consider years of relevant experience, relevant professional certifications/education, and performance expectations in setting what we believe is a competitive, fair base salary offer.

We will be transparent about our compensation structure (see above) so that all candidates have equal access to compensation information and can make an informed decision about whether or not Quorum is the right workplace for them.

If you are interested in learning more about how negotiation impacts pay equity and/or why other start-ups have decided to implement a “No Negotiation” policy of some type, here are a few resources: Project Include, AAUW, Ministry for Women, Magoosh. Note: Quorum does not endorse or verify any of the information provided in the resources on the impact of negotiation on pay equity. We provide these resources simply to increase awareness of a topic we believe is important for both employers and candidates to consider.

Location: WashingtonDistrict of Columbia, United States

Quorum – Posted by Quorum
Location

WashingtonDistrict of Columbia, United States

Date Posted

20 May 2020
Type

Full-Time

Job

Senior Product Manager – Serverless Products
Netlify – Posted by miaa88

Location

United States

Date Posted

17 Apr 2020
Type

Full-Time

Job

Customer Account Executive (B2B SaaS Sales)
Quorum Analytics – Posted by Quorum

Location

WashingtonDistrict of Columbia, United States

Date Posted

8 Apr 2020