Job Tags SaaS

Type: Full-Time
Job: Digital Marketing Specialist
Losalind Connell/ Zylo – Posted by losalind
Location: Anywhere
Date Posted: 15 Apr 2021

Type

Full-Time

Job

Senior SaaS Consultant

Senior SaaS Consultant

Full-Time

Zylo’s mission is to provide employees with easy access to the SaaS applications that make them effective, while controlling the cost and risk of SaaS. Zylo identifies and reduces redundant applications, duplicate expenditures, and underutilization of SaaS applications to optimize spend, reduce operational burden, and manage renewals proactively. With the industry’s leading SaaS application catalog, Zylo is paving the way for compliant and optimized self-service SaaS. Reporting into the Sr Director of Customer Success and Support, you will drive all customer-facing engagement post-implementation. SaaS Consultants are ultimately responsible for ensuring the adoption of the Zylo platform, helping customers realize their Desired Business Outcomes, achieving ROI with Zylo, and retaining Zylo customers. Overview: The Zylo platform integrates into multiple customer endpoints, creating a need for this role to be hyper-detailed, and focused on managing large sets of data and keeping customers excited about driving strategy into their cloud deployments. This resource needs to be proactive, and have experience helping companies strategically assess their spend/software and drive efficiencies as a result of deep analysis. What you will do:

Truly own your portfolio of approximately 20 customers.

Proactively manage all customer lifecycle activities for each customer, including renewal and upsell opportunities with little need for operational oversight.

Cultivate stakeholder and executive relationships that result in expanded use cases, growth opportunities, referrals, and clear communication of wins/issues.

Drive monthly insight content creation and delivery, ensuring that new account details and opportunities are summarized and presented in a clear, actionable manner to the customer.

Identify areas to drive ROI via the Zylo platform for each and every customer. This role should be laser-focused on customer value/ROI and consistently looking for new ways to drive platform value.

Tactically understand the nuances of financial and utilization data ingested by our platform. A Sr SaaS Consultant should be able to educate customers on these points and assist internal Data Operations and Support teams with issues when they arise.

Be the customer advocate internally at Zylo, not only within the Customer Success organization, but also when working with Zylo Product, Marketing, and Sales teams.

Among the most important values at Zylo is the approach that each of our team members take to their careers. We want people that thrive in a fast-paced, constantly evolving environment. We want passionate, transparent, resourceful team members that enjoy working in a close-knit, team-oriented structure. We work at a high velocity, and approach every day with a productive, get-it-done mindset. What you will need:

5+ years leading in a customer-facing technical success role, serving as the primary point-of-contact, and experience rolling up your sleeves to solve customer problems

Proven ability to collaborate and build strong relationships with customers and internal stakeholders

Impeccable communication skills that enable the ability to articulate complex concepts as well as tactfully and skillfully assist, convince and delight diverse stakeholders

Nice to have:

Experience in IT, Procurement, or SaaS space, working with cross-functional teams on cloud-based software purchasing, deployment, and/or management is a strong plus

Experience renegotiating contracts and optimizing software licensing within a corporate environment preferred

Experience in a scaling & rapid-growth Customer Success team, with specific system and process implementation experience. Ability to analyze existing process and make recommendations around systems and more efficient processes

Experience working with large data sets, and extracting insights and anomalies from the data and shaping them into new customer opportunities

Experience creating professional and eye-opening deliverables, utilizing graphics and charts to convey complex themes and insights

Ability to manage multiple projects, across multiple customers in a fast-paced environment

Customer success passion. You must enjoy being completely and solely dedicated to Zylo customers, thinking about how to drive their success at all times.

Live SaaS. Zylo’s vision is to embrace and expand SaaS, and we need public thought leaders that advance the SaaS conversation in their professional networks.

Experience using business tools and software to create customer deliverables and perform analysis. Tools used include:

Customer Presentations: Google Slides

CRM: Salesforce

Customer Support: Zendesk and Jira (Engineering Support)

Analysis and BI: Excel and Sisense (BI dashboards curated by our Data Operations team)

Zylo is an equal opportunity employer, and we value diversity at our company. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Anywhere

Losalind Connell/ Zylo – Posted by losalind

Location

Anywhere

Date Posted

15 Apr 2021

Type: Full-Time
Job: Sales Development Representative
rachel@rentable.co – Posted by rachel@rentable.co
Location: Anywhere
Date Posted: 31 Mar 2021

Type: Full-Time
Job: Director, Information Security & Privacy
jessica.ryan – Posted by jessica.ryan
Location: Anywhere
Date Posted: 4 Mar 2021

Type: Full-Time
Job: Account Executive, Mid-Market
jessica.ryan – Posted by jessica.ryan
Location: ExtonPennsylvania, United States
Date Posted: 4 Mar 2021

Type: Full-Time
Job: Business Development Representative SBumbaugh – Posted by SBumbaugh
Location: ColoradoUnited States
Date Posted: 4 Mar 2021

Type: Full-Time
Job: Commercial Account Executive – multiple openings
Losalind Connell/ Zylo – Posted by losalind
Location: Anywhere
Date Posted: 1 Mar 2021

Type: Full-Time
Job: Content Marketing Manager
Zylo – Posted by losalind
Location: Anywhere
Date Posted: 1 Mar 2021

Type: Full-Time
Job: Account Executive (B2B SaaS Sales)
Quorum – Posted by Kiera@quorum.us
Location: WashingtonDistrict of Columbia, United States
Date Posted: 23 Feb 2021

Type: Full-Time
Job: Implementation Project Manager
Apervita – Posted by Apervita
Location: United States
Date Posted: 9 Feb 2021

Type: Full-Time
Job: Commercial Account Executive
Zylo – Posted by losalind
Location: Anywhere
Date Posted: 20 Jan 2021

Type: Full-Time
Job: Solution Consultant
Zylo – Posted by losalind
Location: Anywhere
Date Posted: 20 Jan 2021

Type: Full-Time
Job: Director, DevOps Engineering
Healthgrades – Posted by Healthgrades
Location: Anywhere
Date Posted: 23 Nov 2020

Type: Full-Time
Job: Marketing Manager B2B Zappar – Posted by Alys
Location: United Kingdom
Date Posted: 13 Nov 2020

Type: Full-Time
Job: Demand Generation Manager
Chainalysis – Posted by ChainalysisTA
Location: New YorkNew York, United States
Date Posted: 29 Sep 2020

Type: Full-Time
Job: DevOps Engineer
Chainalysis – Posted by ChainalysisTA
Location: New YorkNew York, United States
Date Posted: 29 Sep 2020

Type: Full-Time
Job: Security Governance, Risk, and Compliance Lead
Chainalysis – Posted by ChainalysisTA
Location: New YorkNew York, United States
Date Posted: 29 Sep 2020

Type: Full-Time
Job: Data Scientist, Blockchain Intelligence
Chainalysis – Posted by ChainalysisTA
Location: New YorkNew York, United States
Date Posted: 29 Sep 2020

Type: Full-Time
Job: Technical Writer
Chainalysis – Posted by ChainalysisTA
Location: New YorkNew York, United States
Date Posted: 29 Sep 2020

Type: Full-Time
Job: Senior Account Executive
Recurly – Posted by RecurlyTalentTeam
Location: San FranciscoCalifornia, United States
Date Posted: 25 Sep 2020

Type: Full-Time
Job: Director, Product Marketing
Recurly – Posted by RecurlyTalentTeam
Location: San FranciscoCalifornia, United States
Date Posted: 25 Sep 2020

Type: Full-Time
Job: Account Executive (B2B SaaS Sales)
Account Executive (B2B SaaS Sales) – Posted by Quorum
Location: WashingtonDistrict of Columbia, United States
Date Posted: 17 Sep 2020

Type: Full-Time
Job: Account Executive (B2B SaaS Sales)
Quorum – Posted by Quorum
Location: WashingtonDistrict of Columbia, United States
Date Posted: 3 Sep 2020

Type: Full-Time
Job: National Sales Senior Leader
CSC – Posted by resumes@cscglobal.com
Location: WilmingtonDelaware, United States
Date Posted: 2 Sep 2020

Type: Full-Time
Job: Business Development Associate
Quorum – Posted by Quorum
Location: WashingtonDistrict of Columbia, United States
Date Posted: 25 Aug 2020

Type: Full-Time
Job: Programming Support Engineer
hr@pfl.com – Posted by hr@pfl.com
Location: LivingstonMontana, United States
Date Posted: 29 Jul 2020

Type: Full-Time
Job: Front-End Developer
Format – Posted by courtney@format.com
Location: Anywhere
Date Posted: 7 Jul 2020

Type: Full-Time
Job: Lifecycle Marketing Manager
Format – Posted by courtney@format.com
Location: Anywhere
Date Posted: 7 Jul 2020

Type: Full-Time
Job: Senior Product Manager
emily_hartmann – Posted by emily_hartmann
Location: San FranciscoCalifornia, United States
Date Posted: 6 Jul 2020

Type: Full-Time
Job: Customer Support Specialist
Quorum – Posted by Quorum
Location: WashingtonDistrict of Columbia, United States
Date Posted: 21 May 2020

Type: Full-Time
Job: Customer Success Manager Quorum – Posted by Quorum
Location: WashingtonDistrict of Columbia, United States
Date Posted: 20 May 2020

Type: Full-Time
Job: Senior Product Manager – Serverless Products
Netlify – Posted by miaa88
Location: United States
Date Posted: 17 Apr 2020

Type: Full-Time
Job: Customer Account Executive (B2B SaaS Sales)
Quorum Analytics – Posted by Quorum
Location: WashingtonDistrict of Columbia, United States
Date Posted: 8 Apr 2020

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Senior SaaS Consultant

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