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9 Jul 2024

Full-Time Director, Integrations

Groups360 – Posted by Groups360 Brentwood, Tennessee, United States

Job Description


Who we are: Groups360 is a booking engine for meeting space founded in 2014 by former Gaylord Entertainment executives Dave Kloeppel and Kemp Gallineau. Groups360 was created with a singular goal — to empower meeting planners by bringing innovation, transparency, and simplicity to the decades-old problem of booking groups. The company’s technology, GroupSyncTM, enables suppliers to distribute inventory, engage with planners, and optimize group revenue. GroupSync also equips planners to search and shop hotels worldwide and book rooms and space directly, online, or through a simplified RFP process. GroupSync is the first distribution channel to offer online booking for both group hotel rooms and meeting space. Groups360 has offices in Nashville, London, and Singapore.

Our Partners: In 2019, major hospitality players Accor, Hilton, IHG and Marriott,invested a combined $50 million in Groups360 to help fuel instant-booking development. In 2022, the world’s largest alternative asset manager Blackstone Innovations Partners, New York Hedge fund Fir Tree Partners, and property and technology investment firm, Zigg Capital invested a combined $35 million in Groups360 to help drive the industry wide transformation, making group travel simple.

Life at Groups360: Groups360 is an innovative, high-growth company with offices in Nashville, London and Singapore. Groups360 is an equal opportunity employer, and our dedication to promoting diversity, multiculturalism and inclusion is reflected in the foundation of all we do.

Who we’re looking for: The demand for Groups360 products and services is at an all-time high. So, we are looking for ambitious, self-starters who want to impact the $1 trillion meetings and events industry. Successful team members have been those with the desire to be a part of a high- growth team and organization that finds and solves problems individually and as part of a team. If you’re looking to be a part of a fast-paced, highly motivating and rewarding environment at the intersection of hospitality and technology, then your next career starts here!

The role: Integrations with customer and partner systems are a key component of Groups360’s success and as Director, Integrations you will be at the center of this critical work. You will work closely with internal stakeholders, customers, partners, and the engineering team to understand business requirements, technical integration details, strategic impact, and customer expectations.

What you will do:
  • Serve as the point person / liaison for Groups360’s product and integrations development teams.
  • Collaborate closely with the VP of Integrations to align work efforts with customer expectations and project timelines, ensuring clear communication of these priorities to the engineering team.
  • Collaborate with the technology team and the VP of Integrations to create the integrations roadmap and propose enhancements that support customer, partner, and product needs.
  • Partake actively in sessions aimed at refining Integration/ETL+ processes.
  • Clarify business objectives and strategies for the technology teams, working together to identify interdependencies, assess team capabilities, address technical issues, estimate levels of effort, and explore alternative solutions, and disseminate these insights to pertinent business stakeholders.
  • Facilitate the delivery of project artifacts – requirements, flowcharts, tickets, mapping documents, etc. – to the development team. Use judgement and communication skills to know when documents and flows need to be created or when to utilize documentation and flows created by internal and external stakeholders.
  • Support and assist the engineering teams in completion of integration projects as needed. Typically, this will involve facilitating and coordinating communication between partners, product, and technology stakeholders but may also include the creation of documents, testing and validation, or arranging and preparing meetings.
  • Partner with the appropriate project managers to eliminate roadblocks.
  • Support the ETL task process. Coordinating with various internal departments on task details, success criteria, timelines, and delivery methods.
  • Support the creation, maintenance, and updating of integrations runbook information including but not limited to:
    • Integration contacts
    • Support contacts
    • Major incident support plan (MIRP)
    • SLA / resolution timelines
    • Requirements documentation
Education and experience:
  • BS / BA degree or equivalent work experience required.
  • 5 years of product management / project management experience.
  • At least 3 years of experience at a software development company working with a software development team.
  • Prior experience with Agile development principles.
  • Proficient with Microsoft tools (i.e., Word, Excel, Project, Visio, etc.).
  • Experience with SaaS platforms, ETL processes, CRM, CRS, & Payment Systems required.
  • Experience with system integrations strongly preferred.
Additional eligibility qualifications: 
  • Creativity, problem-solving and innovative thinking.
  • Exceptional verbal, written and group communication and presentation skills.
  • Excellent organizational & analytical skills and ability to multi-task in a fast-paced environment.
  • Innovative, problem-solving, and strategic thinking.
  • Must be able to follow through on a project to a successful conclusion with a minimum of supervision. Must be able to identify and enlist the support of other employees as needed.
  • Results-driven and execution-oriented personality, ready to take ownership and get results.
  • Strong empathy for customers and a passion for revenue and growth.
  • Other qualifications as required.

Core Business Hours: 8:00 a.m. to 5:00 p.m. M-F. Hybrid; these hours may vary depending upon your position and work requirements.

Status:  Full-Time, Exempt

Location: Brentwood, TN, HYBRID (3 days in-office, 2 days remote)

(Company will not sponsor C2C or Work-related Visas)

Groups360 is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.


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Job Categories: LGBT. Job Types: Full-Time. Salaries: Not Disclosed.


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