Clinical Team Lead

Title: Clinical Team Lead

Program: Support and Connection Center
Salary: $70,000 – $75,000

Work Schedule: Sunday-Thursday, 3-11PM

Program Overview:

The Support and Connection Center provides 24/7 short stay, engagement, stabilization, and treatment services for adults with mental health and/or substance use issues referred directly by NYPD as an alternative to the traditional police responses of arrest, summons, or transport to an emergency room. Guests are referred to the Center when their infractions are non-violent and/or low-level offenses such as loitering, trespass, public inebriation, and disorderly conduct. The goal of the Center is to help guests begin to identify and modify the behaviors that result in repeated police contact. An OASAS licensed outpatient clinic, located on site, provides services to guests who are eligible. The maximum length of stay is 5 days.

Overall Responsibilities:

Under the general direction of the Assistant Program Director, the Clinical Team Lead conducts rapid assessments, engages guests in wellness, discharge, and aftercare planning, and facilitates linkages to community-based services and residential settings. The team lead also oversees a team of CASAC’s and Peers and is responsible for the delegation of tasks to the team.

Essential Duties and Responsibilities:

The essential duties of the Clinical Team Lead include but are not limited to the following activities:

• Provides direct care to guests through conducting rapid assessments to identify the full range of service needs and safety planning
• As the primary counselor for a designated caseload – collaborates with the full on-site team to ensure coordination of care, individual counseling, treatment planning through targeted case management, and discharge planning
• Promotes dignity-based care to reduce the negative effects of drug use for individuals at various stages of recovery
• Models best practice, person centered, trauma-informed, recovery-oriented engagement skills for team
• Counsel’s guests through individualized and group therapy sessions on issues such as wellness self-management, and community integration skills

• Excellent verbal communication skills including an ability to have open and affirming conversations about health, sex and substance use risk.
• Identifies and makes referrals for community-based treatment and support services.
• Participates and facilitates daily team meetings
• Inputs guest information and updates into the facility’s case management software system, ensuring all data is accurate and entered in a timely fashion
• Promotes the professional development of supervisees through supervision, professional coaching, and training
• Anticipates the needs of the clinical team they lead and executes

Qualifications: 

• LMSW, LCSW, LMHC, LP or master’s level counselor with CASAC (All MSW, MHC, PC candidates must obtain NYS license within 6 months from date of hire
• A minimum of four (4) years of experience working with homeless and criminal justice involved individuals with either a diagnosis of mental illness or a substance use disorder, including experience in emergency or crisis services

• Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds
• The ability to work well in a highly pressured environment set and meets deadlines and delegate as appropriate

• Strong communication and problem-solving skills, and ability to work effectively with multiple stakeholders to understand and incorporate diverse points of view, styles, and approaches

• An ability to lead, collaborate, and interface with guests as well as all levels of staff
• Proficiency in case management software, electronic health records, and Microsoft Office Suite
• A minimum of excellent oral, writing, and listening skills