Description

Account Manager – London

  • Starting salary £31-£38k with internal progression opportunities up to £47,000 + 10-20% OTE bonus
  • Remote working compatible (1-2 days a week in the office)
  • Great working culture, check out our Glassdoor here

iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.Since 2012, we’ve made finance available to over 50,000 businesses across Europe and lent over £1 billion.

Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.We work hard to make iwoca a place where everyone feels welcome, where you can confidently be yourself.

The role

Our Account Managers are iwoca’s frontline, offering exceptional service to their portfolio of customers while simultaneously driving business growth. They own the customer relationship from when they sign up, all the way through to renewal and advocacy.

At iwoca, we really love our customers, we want them to have the best possible experience. We understand that financial matters can be confusing and frustrating for small businesses, so our Account Managers work hard to understand our customers’ financial needs and determine how we can most effectively support them with our product to achieve their business goals.

Our Account Managers are skilled at building trust, explaining how iwoca works and nurturing successful long term relationships with our customers. To help us do that, we use relevant data and analytics (such as customer health scores, lifetime value, customer feedback and surveys), while at all times providing excellent customer service.

Requirements

Your mission will be to:

  • Be the customer champion, driving business growth through adoption of the iwoca product within a portfolio of customers
  • Nurture a portfolio of existing customer relationships to achieve higher health scores
  • Support customers through the renewal process expediently
  • Build and maintain strong, long-lasting relationships with small businesses, helping them achieve their business goals with iwoca
  • Proactively guide customers through our process and ensure we exceed their expectations, effectively addressing customer concerns and issues
  • Liaise with various teams within iwoca, such as sales, underwriting and collections to achieve the best outcome for your customers
  • Drive change throughout the business through structured feedback, ensuring we always provide customers with the best possible experience across all aspects of iwoca

We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you’ll have:

  • Strong business acumen with a real enthusiasm for helping SMEs
  • Strong communication & listening skills with an excellent telephone manner and a passion for delighting customers
  • Exceptional time-management and multitasking skills
  • Good experience in explaining complex products and services to customers
  • Proven customer relationship management experience
  • Be proactive, motivated, and metrics-driven
  • The ability to “think outside the box” to make suggestions that will help us improve our products, systems and processes
  • Ambition and an entrepreneurial spirit, thriving in a dynamic, team-oriented environment

We want to pay all of our employees fairly, so that’s why we regularly benchmark salaries based on market rates and to recognise your increasing value to our business. We are ideally looking to pay between £31,000 – £38,000 for this role plus a bonus of 10-20%, this isn’t fixed so let us know in your application what you are looking for. We know there may be some candidates who may not fit within this salary range, if this is the case we would still love to hear from you.

Benefits

What’s life like as an iwocan? (UK Benefits)

We all enjoy:

  • Bright, modern office spaces in London (Fitzrovia) & Leeds, and we support remote compatible working.
  • A calendar of both in-office and remote events week including Bingo, Comedy Nights, Escape Room challenges….
  • Two company retreats a year (in places like the French Alps or Spanish seaside)
  • Pool, ping pong, foosball tables and tournaments
  • Virtual and in-office yoga classes every Tuesday and Thursday morning
  • An ever-growing number of clubs including climbing, chess, football and boxing
  • Plenty of drinks and snacks in our office kitchen

Just for you:

  • Medical insurance from Vitality, including discounted gym membership
  • We take your well being incredibly seriously, so you’ll have instant access to emotional and mental health support services via our partner Spill
  • Share options
  • Enhanced maternity and shared parental leave
  • A workplace nursery tax benefit scheme. Save £££ on your nursery costs.
  • 25 days holiday per year and an extra day off on your birthday
  • All the equipment you need to set up your home working space up
  • Paid volunteering time for you to support your chosen charity
  • Extra leave if you want to travel or study
  • Special celebrations for anniversaries and long service including sabbatical
  • Flexible working arrangements
  • Cycle-to-work scheme

And to make sure we all keep learning, we offer:

  • L&D budget including a book budget to encourage you to keep learning
  • Tickets to tech conferences across Europe
  • Company-wide talks with internal and external speakers
  • A calendar of meetups we host at our office
  • Access to learning platforms like Treehouse if you want to learn to code.