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31 Oct 2023

Full-Time User Experience Design Lead (Req#2205)

Eastern Bank – Posted by Eastern Bank Massachusetts, United States

Job Description


  • Executes the user experience (UX) design for our digital products (e.g., Online / Mobile Platform, Account Opening, etc.)
  • Builds prototypes for emerging digital products and leads the user testing efforts, integrating customer feedback, and business and market data, to deliver new products/services to market.
  • Creates the digital assets, user experience design, and maintains the governance and documentation for, our digital design system.
  • Ensures company’s digital products are highly useable, accessible, and operationally feasible within our technology stack.
  • Insures timely and transparent communication across project teams, job functions, stakeholders


  • Must be both imaginative and highly analytical – conceptualizing new solutions that delight our customers based on data and research (e.g. jobs-to-be-done)
  • Proven design and product development expertise as well as a record of building trust with stakeholders
  • Minimal supervision required with the ability to drive results and problem resolutions effectively and efficiently
  • Proven collaborative approach; openly sharing information and receptive to the ideas of others, building / motivating / leading cross-functional teams
  • Highly articulate communicator who is able to convey important messages in a clear and compelling manner


  • Customer obsessed
  • 10+ years hands-on experience working in a design/product development role in Financial Services, Health Care, Consumer Product or other regulated industries.
  • Portfolio of high-quality work
  • Demonstrated experience in UX design, strategy, leadership, user testing, and delivery across high impact product initiatives
  • Highly collaborative approach to designing and building products
  • Proven ability to leverage data to make business decisions, then measure execution results

Education and Experience

  • Bachelor’s degree or military experience or equivalent combination of training and experience
  • Startup experience and/or large company digital design & product development experience
  • Experience working in an agency setting, building creative for best in class brands

About Us

Committed. Inclusive. Courageous. Eastern Bank has built a legacy of investing in the communities we serve and helping our customers, communities and employees thrive and grow. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.

As a large full service commercial bank in the Greater Boston area, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.

As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.

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How to Apply

If you will like to learn more and apply, use the link below: https://gka.fa.us1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/2205/?utm_medium=jobshare

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: #ITCareers, #TechnicalDevelopment, Banking, and Technology. Salaries: Not Disclosed.

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