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8 Feb 2023

Full-Time Technology Support Specialist

humanresources Northwest Florida State College – Posted by humanresourcesNWFSC Niceville, Florida, United States

Job Description

SALARY:                                     $28,837-$41,268

LOCATION:                                 Niceville

FLSA STATUS:                             Non-Exempt

Duties and Responsibilities                                                                                                            

The Technology Support Specialist is directly accountable to the Technology Service Delivery Manager for the following duties and responsibilities.

The individual filling this position is expected to play a positive role in helping the College change as necessary to effectively carryout its mission.

The Technology Support Specialist assists the user community with any questions or problems utilizing campus technology resources.

  • Provide technical assistance and support for questions and issues related to computer systems, software, and hardware.
  • Install, modify, and repair information technology hardware and software.
  • Act as the first line of defense against potential security issues.
  • Maintain technology inventory records and technical documentation.
  • Assume responsibility for ensuring customer issues are properly resolved in a timely manner.
  • As a part of the college’s risk management tool annual mandatory compliance training is required.
  • Perform other duties as assigned by the Chief Information Officer.


  • College paid health insurance for employee, dependent coverage at employee’s expense.
  • College paid basic life insurance for employee, additional coverage for employee and/or dependents at employee’s expense.
  • College paid retirement with 3% employee contribution to the Florida Retirement System (FRS).
  • Optional dental and vision insurance at employee’s expense.
  • Sick and Annual (Vacation) Leave accrual.
  • Time off for designated holidays, winter break, and spring break.
  • 37.5-hour work week.
  • Flexible summer hours available.
  • Free tickets to designated Mattie Kelly Arts Center and Raider Athletic events.


  • Associate degree from an accredited college or university and one year of experience in computer configuration and installations.
  • Quantifiable experience as described above can substitute on a year-for-year basis for the required college education.
  • A+, Network+, MCP, MCSE, and/or similar certifications desired.
  • Knowledge of network operations, procedures, and equipment.
  • Knowledge of problem-solving techniques.
  • Knowledge of computers and software.
  • Ability to process information logically and solve problems.
  • Ability to monitor and resolve problems.
  • Ability to identify and define user hardware/software needs.
  • Ability to communicate effectively.
  • Ability to plan, organize and coordinate work assignments.
  • Ability to lift and carry 35 pounds.
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How to Apply

Please provide a complete application package that includes all the following:
  1. NWFSC Application.
  2. Resume.
  3. A cover letter explaining why you consider yourself qualified for this position.
  4. Copies of unofficial transcripts.
 Apply here to upload the above documents.   Application Deadline:  Review of applications will begin immediately. Position open until filled. To apply for this and other positions, please visit our website: https://nwfsc.interviewexchange.com, or Human Resources, Northwest Florida State College, 100 College Blvd., Niceville, FL 32578 (Tel. #850-729-5365). NWFSC offers an excellent fringe benefit package. If you are disabled and need accommodations in order to participate in the application/selection process, please notify Human Resources before the specified closeout date. All qualified persons will be considered on an equal basis. Any applicant grievance should be addressed to the Human Resources Executive Director. NWFSC prohibits any form of discrimination on the basis of race, color, ethnicity, genetic information, national origin, religion, gender, gender identity, sex (including pregnancy), sexual orientation, marital status, disability, or age in any of its programs, services, or activities. Preference will be given to eligible veterans and spouses of veterans for Career Service positions. NWFSC is an Equal Access/Equal Opportunity Institution and a Drug Free Workplace.

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: hardware, IT, Maintenance, software, and Technology. Salaries: 20,000 - 40,000.

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