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6 Oct 2020

Full-Time Customer Service Representative

Sparks Group – Posted by SparksGroup1 Tysons, Virginia, United States

Job Description

  • Provide timely, accurate and efficient service to our customers via FaceTime or by other virtual methods
  • Assist customers in the verification process, step by step
  • Provide resolution to unique customer concerns related to identity verification
  • Practice discretion while handling vital, personal information
  • 6 + months in customer facing role is preferred
  • Intermediate to advanced computer skills; including proficiency with internet and search engines, operating systems, and browsers; effective manipulation of multiple screens simultaneously
  • Comfortable communicating virtually with customers via FaceTime, Zoom and other virtual methods
  • Demonstrate excellent written, verbal and interpersonal skills
  • Projects a competent, enthusiastic and empathetic demeanor with customers
  • Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment
  • A passion for delivering an excellent customer experience
  • Must possess a can-do attitude and strong work ethic
  • Strong initiative, drive to succeed, and time management skills
  • Excellent attention to detail, spelling, and multi-tasking abilities

How to Apply

Please send resumes to Lucy Cruz at LCruz@sparksgroupinc.com

Job Types: Full-Time.

Job expires in 5 days.

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