Job Description

The Cover Officer role is a varied, dynamic and challenging position supporting the National Crime Agency’s response to serious and organised crime (SOC). It requires a high degree of flexibility, resilience and attention to detail, with a strong focus on the safety, welfare and effective deployment of undercover operatives. Operating at the forefront of covert activity, the role provides vital coordination, advice and reassurance to operational teams, ensuring that online undercover activity is conducted lawfully, proportionately and safely in support of high‑harm investigations across the UK and internationally.

In this role, the Cover Officer oversees the day‑to‑day business of Specialist Operations (Online) within the Human Intelligence (HUMINT) capability, managing the daily deployment of undercover officers tasked with collecting intelligence and evidence in online environments. Acting as a key link between undercover operatives and NCA operational teams, the Cover Officer provides timely advice on available covert and tactical options, supports planning and risk management, and ensures that deployments align with legal authorities and operational objectives.

The role plays a critical part in responding to the evolving threat from SOC, where offenders increasingly use technology to exploit victims at scale, connect across borders and adapt quickly to disruption.

Alongside operational coordination, the Cover Officer is responsible for safeguarding the wellbeing of undercover officers, monitoring risk, providing ongoing support and ensuring that welfare considerations are embedded throughout deployments. Officers in this environment may be required to engage with investigations relating to child sexual abuse and exploitation (CSAE), either directly or indirectly, and may be exposed to distressing material as part of their duties; as such, the role includes participation in routine psychological assessments and the use of structured support arrangements.

The position demands professional judgement, emotional resilience and a strong commitment to both operational effectiveness and the protection of colleagues working in challenging and sensitive covert environments.