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4 Feb 2024

Full-Time Behavioral Health Case Manager

North Central Mental Health Services, Inc. – Posted by mmccandlish@ncmhs.org Columbus, Ohio, United States

Job Description

Full-time Behavioral Health Case Manager for community-based care management limited within Franklin County. Team assignment and pre-established caseload to collaboratively plan and monitor services provided to mentally ill individuals.

The standard work week is Monday-Friday, 8:00 a.m. – 4:30 p.m.  Hourly rate of pay is $24 hourly with mileage reimbursement applicable for accompanying patients to appointments or transport of patients for linkage and referral purposes.  You will bill within the electronic medical records system for the services you provide equivalent to a minimum of 1,248 billable hours annually (104 monthly billable hours).


  • Electronic Onboarding
  • New, Enhanced Case Manager Training Program
  • Team-Oriented Environment
  • EMR System
  • Excellent Health, Dental and Vision Care Coverage Options
  • Employer Paid Life Insurance, Long-Term Disability and AD&D Coverages
  • Supplemental Life Purchase Options
  • 401(k) and Roth Plans with Employer Matching & Discretionary Contributions
  • Generous Paid Vacation, Holidays, Sick and Personal Days
  • Mileage Reimbursement at the Federal rate
  • Free Parking
  • North Central is a Federal Student Loan Forgiveness Participant
  • Continuing Education Assistance
  • Licensed Career Advancement Opportunities
  • Supervision Provided for Credentialing
  • Referral Bonuses
  • CARF Nationally Accredited Establishment
  • 50 Years in Business
  • Recognized in the Top 15 Non-Profits by Business First


A Case Manager acts as a crucial link between the client, the healthcare system and the community working to ensure that the client receives comprehensive and integrated care to support behavioral and health needs to attain goals that support independent living. The primary objective of a Case Manager is to provide support and coordination of care for individuals with behavioral health conditions that also incorporate:

  • Assistance with the Development of Care Plans:  Collaborating with the client, their family, healthcare providers and other relevant stakeholders to create personalized care plans that address the specific needs and goals of the individual based upon an assessment and evaluation of the client to better understand health needs, health disorders or comorbidities, substance abuse issues, treatment and recovery as well as other related barriers in order to promote success to attain goals for independent living.
  • Coordination of Services:  Coordinating and facilitating access to a range of behavioral health services, including therapy, counseling, psychiatry, substance abuse treatment and recovery, obtaining benefits, housing assistance, employment support and more.
  • Advocacy:  Advocating for the client’s rights and needs within the healthcare system, legal system or social service agencies to ensure they receive appropriate care and support with dignity and respect.
  • Monitoring and Follow-Up:  Tracking the client’s progress, monitoring treatment adherence and collaborating with other treatment professionals to adjust the care plan as needed to ensure meaningful progress towards goals.
  • Crisis Intervention:  Providing immediate assistance and support during crises or emergencies to ensure the safety and well-being of the client.
  • Education and Support:  Offering education to the client and their family about behavioral health conditions, treatment options, coping strategies and available resources.
  • Collaboration and Communication:  Coordinating communication and collaboration among various stakeholders, including healthcare professionals, social workers, legal representatives, benefit providers and others involved in the client’s network of care.
  • Documentation and Reporting:  Maintaining accurate and up-to-date records of the client’s progress, interactions, services provided and other relevant information within the Electronic Medical Record (EMR) system as required by North Central Mental Health Services, Inc. to comply with Managed Care Organizations, State of Ohio and CARF standards.
  • Empowerment:  Empowering the client to take an active role in their own treatment and recovery by providing them with the necessary tools, information and support.
  • Cultural Sensitivity:  Demonstrating cultural competence and sensitivity in working with diverse populations to ensure that services provided are appropriate and respectful of the client’s cultural background and beliefs.


  • Bachelor’s level degree required;
  • Must be caring, compassionate and have a strong desire to provide aid and make an impact within the lives of persons served;
  • Motivated, organized and detailed personal traits;
  • Knowledge of community resources helpful;
  • Prior exposure or experience to mental illness or prior case management experience preferred;
  • Must complete 90-day paid training program;
  • Must meet minimum productivity requirements for billable services at 104 hours/month (1,248 annually);
  • Valid Ohio driver’s license, automobile and good driving record are required; and
  • Pre-employment criminal background check and drug testing are mandatory

Background and reference checks will be conducted. Individuals are not considered applicants until they have completed an application and completed an on-site interview. Completing the application does not guarantee employment. In accordance with North Central’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. EOE/AA


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Job Types: Full-Time. Salaries: 40,000 - 60,000.

Job expires in 66 days.

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