- DCPG Customer Service RepresentativeRecruitDQ – Posted by RecruitDQ
Answer phones to respond to general customer service inquiries. Project a professional company image through phone interaction. ESSENTIAL JOB FUNCTIONS: Under general direction: Answer phones and respond to customer requests Identify, research, and resolve customer service issues using the computer system Assists customers regarding eligibility issues Provide claim status information and determine claim benefits Perform various job functions to support the overall functionality of the department Refund Requests/Stop Payment Requests Printing queued documents Returning x-rays to providers Prep consultant review packets Numbering claims Provide accurate call documentation in the AQDen computer system Follow-up on customer service inquiries not immediately resolved Recognize document and alert management of trends in customer service Recommend process improvement Maintain patient confidentiality and adheres to HIPAA guidelines and requirements Perform other duties as assigned SUPERVISORY RESPONSIBILITIES: N/A WORK ENVIRONMENT Typical office environment, with minimal exposure to excessive noise or adverse environmental issues QUALIFICATIONS AND SKILLS REQUIREMENTS: The incumbent must possess: High school diploma or GED required 1-2 years customer service experience Proficient computer skills including MS Word and Excel Excellent verbal and written communication skills PHYSICAL REQUIREMENTS Must be able to meet the following physical requirements, with or without reasonable accommodation: Use hands to manipulate, handle, feel, and control items or equipment; Talk to other employees/clients and hear them; See and be able to read, write, and interpret written documents; Occasionally lift and move objects weighing up to 15 pounds. Uses computer, keyboard, monitor, telephone and other office equipment.
Location: CincinnatiOhio, United States
- CincinnatiOhio, United States
- Date Posted
- 11 Nov 2019
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- Sales TrainerWorldStridesHR – Posted by WorldStridesHR
At WorldStrides, we are a collection of passionate people with different backgrounds and interests. We share a belief that travel changes people’s lives, no matter where they are on their learning journey. It takes the combined effort of approximately 1,500 Full Time and 1,600 Seasonal employees in more than 70 offices around the world, to make it happen! Music is our passion Help pave the way for the next generation of student musicians. Each year thousands of band/orchestra/choir directors including over 70,000 students entrust WorldStrides OnStage to facilitate their music tours, spanning more than 100 unique events across the country. We take great pride in being the market-leader in student music tours, and even more importantly our mission is to be a partner in music education. Objective: The primary goal of a Sales Trainer is to onboard and provide training, coaching and mentoring to new Performing Tour Specialists during their orientation period. Our Performing Tour Specialists are inside sales professionals in a high-output environment selling performance travel programs to high school and middle school music directors. The Sales Trainer will also take an active role in development, production and maintenance of formal training programs for the OnStage sales teams. This is accomplished by working closely with all stakeholders across the OnStage product lines to ensure rep training is completed in line with the organization’s needs/goals. Principal Duties and Responsibilities: Onboarding New Sales Team Members Prepare new sales representatives by conducting orientation to the OnStage Sales Process which engages team members in a dynamic, impactful, and consistent way that drives sales results Deliver multi-layered training on the full OnStage product line in coordination with each stakeholder Develop individual skill sets and drive sales results during orientation period through day-to-day management of new Performing Tour Specialists Accelerate time to sales productivity for newly hires sales reps Devise strategies and techniques for achieving sales targets Grow and nurture sales pipeline – Ensure new PTS funnels are on pace to achieve expected sales and revenue goals Develop individual coaching plans with consistent adherence to weekly 1-1 coaching sessions Identify best practices, implement and monitor, track results Implement role play situations/scenarios within targeted areas of the sales cycle Ensure new PTS meet all measurable benchmarks during orientation period Ongoing Coaching/Training - continual training and development of sales skill-sets and product knowledge across all team members Proactively communicate to OnStage leadership potential knowledge and skill gaps that may impact the current performance or long-term success of both new hires and the existing sales teams Deliver interactive, engaging learner-focused instruction through a variety of mediums, including in-person sessions, group trainings, kickoff presentations, Lunch and Learns, and self-study programs Encourage and enhance participation by facilitating discussion that keeps learners focused and on pace Participate in coaching sessions to continually build training delivery capabilities and subject matter knowledge relevant to assigned sales and product training sessions Ensure consistent delivery of the training programs and addresses opportunities for improvement Assess the delivery experience and make needed adjustments/enhancements as needed Evaluate sales team performance to ensure incorporation of taught techniques Document the effectiveness of sales training delivery for each training session Maintain and update database of sales and product training curriculum Additional Responsibilities: Plan, execute and manage team meetings to disseminate relevant information to team members Attend all management meetings Serve as backup for any team member who is out of the office Additional responsibilities may be assigned Seasonal travel in Springtime to host/assist Festival programs is required Standard Department Member Responsibilities: Facilitate and/or perform training of staff members as requested Foster communication within the department, with other departments and with management Maintain knowledge of company policies and procedures so as to serve as an effective staff member Support company policies and management decisions with a sense of urgency and professionalism Seek out and participate in internal and external programs that facilitate personal and professional growth Track days off; write and deliver self-performance appraisal to the VP of Sales on an annual basis Identify and discuss personal and professional growth goals with the VP of Sales Qualifications: Prior experience as a Corporate Trainer specifically focused on Sales Training and Onboarding Extensive knowledge of learning principles and training techniques Prior inside sales management experience, with demonstrated success in sales management, leadership and training in a results-oriented sales environment a plus Working knowledge of sales strategies and processes Must have proven ability to hire, train, empower, motivate, and create a positive work environment Effective oral and written communication skills are required 4-yr degree or equivalent is required Band, choir, or orchestra experience is a plus Travel industry or K-12 Educational experience is a plus Overnight Travel Required – 15% WorldStrides is an Equal Opportunity Employer.
Location: CharlottesvilleVirginia, United States
- CharlottesvilleVirginia, United States
- Date Posted
- 17 Jan 2020