- DCPG Customer Service RepresentativeRecruitDQ – Posted by RecruitDQ
Answer phones to respond to general customer service inquiries. Project a professional company image through phone interaction. ESSENTIAL JOB FUNCTIONS: Under general direction: Answer phones and respond to customer requests Identify, research, and resolve customer service issues using the computer system Assists customers regarding eligibility issues Provide claim status information and determine claim benefits Perform various job functions to support the overall functionality of the department Refund Requests/Stop Payment Requests Printing queued documents Returning x-rays to providers Prep consultant review packets Numbering claims Provide accurate call documentation in the AQDen computer system Follow-up on customer service inquiries not immediately resolved Recognize document and alert management of trends in customer service Recommend process improvement Maintain patient confidentiality and adheres to HIPAA guidelines and requirements Perform other duties as assigned SUPERVISORY RESPONSIBILITIES: N/A WORK ENVIRONMENT Typical office environment, with minimal exposure to excessive noise or adverse environmental issues QUALIFICATIONS AND SKILLS REQUIREMENTS: The incumbent must possess: High school diploma or GED required 1-2 years customer service experience Proficient computer skills including MS Word and Excel Excellent verbal and written communication skills PHYSICAL REQUIREMENTS Must be able to meet the following physical requirements, with or without reasonable accommodation: Use hands to manipulate, handle, feel, and control items or equipment; Talk to other employees/clients and hear them; See and be able to read, write, and interpret written documents; Occasionally lift and move objects weighing up to 15 pounds. Uses computer, keyboard, monitor, telephone and other office equipment.
Location: CincinnatiOhio, United States
- CincinnatiOhio, United States
- Date Posted
- 11 Nov 2019
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- Project Coordinator I-IIIWindstream Communications – Posted by Windstream TA
***We also have the flexibility to fill this position in Arab, AL or Vancouver, WA.*** General Summary: This exciting career opportunity is a customer facing role that entails coordinating installs from the end to end process. The Project Coordinator will communicate with and reach out to the customer regarding the milestones and progression of the project. If the initial design fails, the Project Coordinator will be tasked with coming up with a solution. In addition, the Project Coordinator will serve as the liaison with the backoffice team, sales, Service Activation, and the customer's vendors. Job Responsibilities: - Responsible for working orders in all systems including M6, Wincare, BPMS, ASAP & OFFNET Ordering. - Interface with interexchange carriers, connecting companies, and overall PC’s to clarify and validate orders. - Track orders, FOC, and DLRs with the vendors to ensure dates are met and circuits are turned up in a timely manner. - Manage multiple active customer orders simultaneously. - Serve as the single point of contact between the internal Windstream’s groups, and vendors during the implementation of orders. - Responsible for the development, planning and management of all aspects of the project implementation in a timely and smooth process. This includes, but is not limited to the following: - identification and understanding of the project scope, customer expectations, constraints and requirements - creation and communication of a realistic project plan management and execution of the project plan tasks and timelines - identification of project team members and roles development and management of project issues log completion of assigned tasks within the schedule and budget guidelines data collection and analysis in support of key indicators and project status - Escalate as needed to ensure project orders are moving according to project schedule. Job Attributes: - Strong work ethic with an even temperament - Professional and positive attitude - Ability to work under pressure and in high stress situations - Flexible work schedule - Good verbal and written skills - Highly organized individual - Strict attention to detail - Strong multi-tasking skills - Ability to follow-up and follow through with multiple tasks - Strong individual worker with ability to also work as part of a team Minimum Requirements: High School diploma or equivalent and 6+ years experience with 4+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.
Location: King of PrussiaPennsylvania, United States
- King of PrussiaPennsylvania, United States
- Date Posted
- 14 Jan 2020