HYBRID

Who we are: Groups360 is a booking engine for meeting space founded in 2014 by former Gaylord Entertainment executives Dave Kloeppel and Kemp Gallineau. Groups360 was created with a singular goal — to empower meeting planners by bringing innovation, transparency, and simplicity to the decades-old problem of booking groups. The company’s technology, GroupSyncTM, enables suppliers to distribute inventory, engage with planners, and optimize group revenue. GroupSync also equips planners to search and shop hotels worldwide and book rooms and space directly, online, or through a simplified RFP process. GroupSync is the first distribution channel to offer online booking for both group hotel rooms and meeting space. Groups360 has offices in Nashville, London, and Singapore.

Our Partners: In 2019, major hospitality players Accor, Hilton, IHG and Marriott, invested a combined $50 million in Groups360 to help fuel instant-booking development. In 2022, the world’s largest alternative asset manager Blackstone Innovations Partners, New York Hedge fund Fir Tree Partners, and property and technology investment firm, Zigg Capital invested a combined $35 million in Groups360 to help drive the industry wide transformation, making group travel simple.

Life at Groups360: Groups360 is an innovative, high-growth company with offices in Nashville, London and Singapore. Groups360 is an equal opportunity employer, and our dedication to promoting diversity, multiculturalism and inclusion is reflected in the foundation of all we do.

Who we’re looking for: The demand for Groups360 products and services is at an all-time high. So, we are looking for ambitious, self-starters who want to impact the $1 trillion meetings and events industry. Successful team members have been those with the desire to be a part of a high- growth team and organization that finds and solves problems individually and as part of a team. If you’re looking to be a part of a fast-paced, highly motivating and rewarding environment at the intersection of hospitality and technology, then your next career starts here!

The role: The Software Support Engineer is responsible for troubleshooting and developing technical solutions related to software and development errors for engineers and customers.

What you will do:

• Performs, reviews, validates, resolves and/or triages software defects reported by the customer.
• Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.
• Act as liaison between technology, product and customer success teams to understand and resolve tier-1 issues.
• Responsible for grouping issues together and managing the grouped issues with the appropriate development team.
• Participates in defining and implementing technical direction and architecture or assigned projects.
• Analyzes improvements and new applications and develops requirements and specifications with team.
• Assists with the development of specification, program and documentation.

Education and experience:

• Bachelor’s Degree in Computer Science or equivalent experience.
• Minimum 1 year experience as a developer and/or relevant bootcamp experience.
• Experience with one or more of the following: ReactJS, Ruby/Rails, or Python.
• Jira experience a plus.

Additional eligibility qualifications:

• Excellent verbal, written and group communication and presentation skills; ability to utilize communication skills to effectively influence across functions and business units as well as across different leadership levels.
• Excellent organizational & analytical skills and ability to multi-task in a fast-paced environment.
• Results-driven and execution-oriented personality, ready to take ownership and get results.
• Strong empathy for customers and a passion for revenue and growth.
• Proficiency in Microsoft Office 365 Suite: Word, Excel, PowerPoint, Project, SharePoint.
• Other qualifications as required.

Core Business Hours: 8:00 a.m. to 5:00 p.m. M-F, HYBRID; these hours may vary depending upon your position and work requirements.

Status: Full-time, Exempt

Location:  Brentwood, TN, HYBRID (3 days in-office, 2 days remote)

(Company will not sponsor C2C or Work-related Visas)

Groups360 is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

NOT ACCEPTING AGENCY CALLS OR SUBMISSIONS