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25 Apr 2022

Full-Time Software Support Engineer

Groups360 – Posted by Groups360 Brentwood, Tennessee, United States

Job Description

Who we are: Groups360 is a marketplace enabling more efficient commerce in group travel. Through its innovative technology, Groups360 reduces cost and complexity for both suppliers and consumers of group meeting services. This innovative, high-growth company seeks individuals with a team orientation, high work ethic and passion for solving customer obstacles.


Why you want to work for us: Groups360 strives to be an employer of choice, we offer competitive salaries, uncapped potential and we contribute to the cost of the fantastic benefit We offer: Medical, Dental & Vision, HSA/FSA, Commuter Benefits, EAP and online discounts to a variety of goods and services, including identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!


We are looking for: Go-getters! People ready to move fast, be a part of something special! Are you a self-driven individual that likes to step up and take the reins of their respective position on a team? Do you like to make a difference? Would you like an opportunity that allows you to put your stamp on things? Do you like to know that you are on a team that values your contribution? Do you like knowing that you are appreciated and recognized for your individual contributions to the team? If you answered yes to the above questions, we would love to speak with you further about a career changing opportunity for the position outlined below.


The role: The Software Support Engineer is responsible for troubleshooting and developing technical solutions related to software and development errors for engineers and customers.


What you will do:  

  • Performs, reviews, validates, resolves and/or triages software defects reported by the customer.
  • Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.
  • Act as liaison between technology, product and customer success teams to understand and resolve tier-1 issues.
  • Responsible for grouping issues together and managing the grouped issues with the appropriate development team.
  • Participates in defining and implementing technical direction and architecture or assigned projects.
  • Analyzes improvements and new applications and develops requirements and specifications with team.
  • Assists with the development of specification, program and documentation.


Education and experience: 

  • Bachelor’s Degree in Computer Science or equivalent experience.
  • Minimum 1 year experience as a developer and/or relevant bootcamp experience.
  • Experience with one or more of the following: ReactJS, Ruby/Rails, or Python.
  • Jira experience a plus.


Additional eligibility qualifications:  

  • Excellent verbal, written and group communication and presentation skills; ability to utilize communication skills to effectively influence across functions and business units as well as across different leadership levels.
  • Excellent organizational & analytical skills and ability to multi-task in a fast-paced environment.
  • Results-driven and execution-oriented personality, ready to take ownership and get results.
  • Strong empathy for customers and a passion for revenue and growth.
  • Proficiency in Microsoft Office 365 Suite: Word, Excel, PowerPoint, Project, SharePoint.
  • Other qualifications as required.


Core Business Hours: 8:00 a.m. to 5:00 p.m. M-F, HYBRID; these hours may vary depending upon your position and work requirements.

Status: Full-time, Exempt

Location:  Brentwood, TN, HYBRID (3 days in-office, 2 days remote)


(Company will not sponsor C2C or work-related Visas)

Groups360 is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: Engineer, Nashville, software, and Support. Salaries: Not Disclosed.

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