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7 Nov 2022
Full-Time Human Centered Design Lead (Req#1491)
Job Description
MAJOR RESPONSIBILITIES:
- Set the design strategy for the bank and establish processes to define and refine service / experience design for both current and future product solutions, creating a holistic customer experience
- Leads internal teams through coaching, training, and doing to establish best practices and develop quality digital design deliverables (e.g., journey maps, prototype assets, etc.) across customer value-chains
- Directs and develops human-centered prototyping / testing approaches and execution strategies– integrating customer, business, and market data to deliver new products / solutions to market
- Drives synthesis of customer value findings and analyses into deliverable structure and design – working with business stakeholders and tech teams to incorporate strategic and operational considerations into design outputs
- Builds, develops, and uses quantitative and qualitative methods to design materials (e.g., surveys, A/B testing materials, etc.). Ensures designs are both highly useful and operationally feasible, embedding measurement capabilities to gauge impact across digital channels
- Leads and manages a small team of design resources – developing and leveraging their skills to create best in class client experiences through design
PROBLEM SOLVING & DECISION MAKING:
- Must be both imaginative and highly analytical – conceptualizing new solutions that delight our customers based on data and research
- Strong design and product development expertise as well as a record of building trust with stakeholders
- Minimal supervision required with the ability to drive results and problem resolutions effectively and efficiently
- Proven collaborative approach; openly sharing information and receptive to the ideas of others, building / motivating / leading cross-functional teams
- Highly articulate communicator who is able to convey important messages in a clear and compelling manner
REQUIREMENTS:
- Customer obsessed
- 10+ years hands-on experience working in a design / product development role in High Tech, Financial Services, or Consumer Product
- Extensive knowledge of design thinking, lean start-up and agile methodologies / frameworks
- Demonstrated experience in UX design, strategy, leadership, and delivery across high impact product initiatives
- Highly collaborative approach to designing and building products
- Considerable experience coaching and leading high performing teams
- Proven ability to leverage data to make business decisions, then measure execution results
EDUCATION & EXPERIENCE
- Bachelor’s degree or military experience or equivalent combination of training and experience
- Startup experience and/or large company digital design & product development experience
How to Apply
If you will like to learn more and apply, check the link below: https://gka.fa.us1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1491/?utm_medium=jobshare If you have any questions please feel free to email us at: talentacquisition@easternbank.com287 total views, 0 today