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7 Nov 2022

Full-Time Human Centered Design Lead (Req#1491)

Eastern Bank – Posted by Easternbk Boston, Massachusetts, United States

Job Description


  • Set the design strategy for the bank and establish processes to define and refine service / experience design for both current and future product solutions, creating a holistic customer experience
  • Leads internal teams through coaching, training, and doing to establish best practices and develop quality digital design deliverables (e.g., journey maps, prototype assets, etc.) across customer value-chains
  • Directs and develops human-centered prototyping / testing approaches and execution strategies– integrating customer, business, and market data to deliver new products / solutions to market
  • Drives synthesis of customer value findings and analyses into deliverable structure and design – working with business stakeholders and tech teams to incorporate strategic and operational considerations into design outputs
  • Builds, develops, and uses quantitative and qualitative methods to design materials (e.g., surveys, A/B testing materials, etc.). Ensures designs are both highly useful and operationally feasible, embedding measurement capabilities to gauge impact across digital channels
  • Leads and manages a small team of design resources – developing and leveraging their skills to create best in class client experiences through design


  • Must be both imaginative and highly analytical – conceptualizing new solutions that delight our customers based on data and research
  • Strong design and product development expertise as well as a record of building trust with stakeholders
  • Minimal supervision required with the ability to drive results and problem resolutions effectively and efficiently
  • Proven collaborative approach; openly sharing information and receptive to the ideas of others, building / motivating / leading cross-functional teams
  • Highly articulate communicator who is able to convey important messages in a clear and compelling manner


  • Customer obsessed
  • 10+ years hands-on experience working in a design / product development role in High Tech, Financial Services, or Consumer Product
  • Extensive knowledge of design thinking, lean start-up and agile methodologies / frameworks
  • Demonstrated experience in UX design, strategy, leadership, and delivery across high impact product initiatives
  • Highly collaborative approach to designing and building products
  • Considerable experience coaching and leading high performing teams
  • Proven ability to leverage data to make business decisions, then measure execution results


  • Bachelor’s degree or military experience or equivalent combination of training and experience
  • Startup experience and/or large company digital design & product development experience

How to Apply

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Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: Technology. Salaries: Not Disclosed.

Job expires in 69 days.

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