Full-Time Groups Coordinator
Job Description
As a Groups Coordinator, you will assist in booking reservations for our Group guests, such as sports teams, large family groups, and school groups. As a Group Coordinator, you will conduct customer interactions in a professional and efficient manner, which reflects our corporate standard for outstanding hospitality. In an effort to provide our customers with optimal service, schedule realignments may occur throughout the year. Group Coordinators will be available for assisting General Reservation Agents when needed. This is a work-from-home position.
Duties and Responsibilities
• Assist Groups team in providing exceptional coordination of Group Blocks & Reservations.
• Responsible for responding to email and phone group inquiries, general reservation calls, and assisting other departments as assigned.
• Provide excellent sales presentation on the phone and in writing.
• Provides accurate documentation.
• Conduct oneself in a professional manner and use proper etiquette and language at all times.
• Maintain department performance standards.
• Maintain current awareness of new procedures, memos, and department objectives.
• Communicate with management regarding any issues related to customers, equipment, and escalated situations or problems.
• Operate all equipment as instructed and for its intended use.
• Performs other duties as assigned.
Qualifications
• Associate’s degree or equivalent work experience required.
• Must be detail-oriented.
• Excellent verbal and written communication skills required.
• Intermediate knowledge of Microsoft Office products required.
• Ability to communicate technical and service job expectations effectively and professionally.
• Must be able to work weekends and some holidays.
How to Apply
Please apply directly at: https://recruiting.ultipro.com/RED1021RRFL/JobBoard/bd207bcf-e187-44d4-9eb4-29b98a0e4e93/Opportunity/OpportunityDetail?opportunityId=7655581a-e560-4364-bc3a-3e4dc3de92f5161 total views, 0 today