Full-Time Sales Operations Associate
Job Description
Who We Are
Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.
In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.
Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia!
What we’re looking for:
We are seeking a hard-working, highly motivated Sales Operations Associate to join the Enterprise team, which focuses on our software line, Arc. This individual will primarily focus on supporting our go-to-market strategies & sales enablement initiatives, which includes the maintenance of our CRM as well as updating and maintaining our sales assets library. This role will also serve as a key point of contact for prospective customers, where the Sales Operations Associate will introduce our company and product set by leading introductory webinars and product demos. This individual will be working closely with our Solution Consultants, as well as Product and Customer Support teams. The ideal candidate is detail oriented, organized, and self motivated.
This role will report to the Solution Consultant Manager. Arcadia is headquartered in Washington, DC, and open to fully remote candidates.
#LI-REMOTE
What you’ll do:
- Receive and promptly respond to prospect queries that come in through various inbound channels including but not limited to website, contact us forms, and support tickets
- Maintain customer relationship management (CRM) tool with notes on prospect and customer interactions and report on sales activity
- Proactively look for ways to improve the CRM and lead process to improve sales efficiency
- Maintain sales communication collateral and other sales enablement resources in the content library
- Document customer issues and aim to resolutions, involving peers when needed
- Apply a complete and detailed understanding of the Arc product portfolio including new features and key benefits, and be able to share your knowledge with prospects and customers
- Host regular webinars demonstrating our products to prospects, lead pre and post event communications with prospects
- Provide feedback to leadership on market trends, unmet needs, and opportunities to deliver greater value to customers by extending company offerings
- Find opportunities for improvement and innovation within role through cross-team communication with the Sales, Marketing and Product teams
What will help you succeed:
Must-haves:
- At least 2 years of experience in a sales coordinator/sales operations role
- Systems knowledge: Salesforce (or similar CRM) knowledge strongly preferred
- Fast Learner: you adapt and go
- Intellectually Curious: You are eager to learn about energy, APIs, and how technology can redefine the fossil fuel monopoly
- People person & team oriented: you enjoy collaborating with team members, and, welcome the opportunity to interact with anyone
- Technologically savvy: You are able multi-task with various tools – for example: Salesforce, Zendesk, Notion, and Google Sheets
- You thrive and deliver in a high-energy, fast-paced atmosphere
Nice-to-haves:
- Previous experience in a B2B Sales Environment
- Background in the Energy and/or Utilities Industry
- Experience with Proven Understanding of APIs, in either a professional or educational context
Benefits:
- “Remote first” culture – work anywhere in the US as long as you have a reliable internet connection
- Flexible PTO – no accrued hours and no limit on the number of vacation days employees can take each year
- 15 annual company-wide holidays including a week long “summer break”
- 10 days sick leave
- Up to 4 weeks bereavement leave
- 2 volunteer days off
- 2 professional development days off
- 12 weeks paid parental leave for all parents
- Weekly “flex time” – no internal meetings on Tuesdays and Friday afternoons
- 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents
- Annual budget to use on conferences, books, classes, workshops or anything that contributes to professional development
Eliminating carbon footprints, eliminating carbon copies.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
How to Apply
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