In this role you will:

• Serve as the front line for HR related client support.
• The employee works in a learning capacity performing a range of basic customer service representative assignments under close supervision.
• Interacts with clients via telephone or email for intake of client inquiries and requests.
• Utilizes a knowledge management tool to respond to routine HR policy, procedure and process inquiries in support of HR clients, employees, managers, candidates, retirees etc.
• Documents all client interactions, requests, resolutions and action taken within the HR case management application.
• Triage of inquiries and requests to experienced & advanced level representatives, HR Advisors, and/or HR CoE.
• No management responsibilities and no direct reports.

Qualifications

We’d love to hear from you if this applies to you:

• Secondary education (high school diploma or equivalent) or equivalent work experience preferred.
• Up to 2 years of experience in a customer contact center or a customer service position with focus on reviewing and updating client records, interpreting policies or procedures, responding to and/or resolving client inquiries in person or via electronic mail, phone or paper.
• Excellent interpersonal communication skills, demonstrated ability to multi-task and meet deadlines, detail oriented internal customer service focused, a team player and be able to collaborate and cooperate well with others.
• Strong computer skills, with working knowledge of Microsoft Office products.