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30 Jun 2021

Full-Time Recruiting Administrator

BNYMellonTA – Posted by BNY Mellon Pittsburgh, Pennsylvania, United States

Job Description

At BNY Mellon, we believe that recruitment is a core part of our talent platform and a key component to delivering on our commitments to our clients.

We are looking for a Recruiting Administrator to support our US Offers and Onboarding team.

In this role you will:

  • Serve as the front line for HR related client support.
  • The employee works in a learning capacity performing a range of basic customer service representative assignments under close supervision.
  • Interacts with clients via telephone or email for intake of client inquiries and requests.
  • Utilizes a knowledge management tool to respond to routine HR policy, procedure and process inquiries in support of HR clients, employees, managers, candidates, retirees etc.
  • Documents all client interactions, requests, resolutions and action taken within the HR case management application.
  • Triage of inquiries and requests to experienced & advanced level representatives, HR Advisors, and/or HR CoE.
  • No management responsibilities and no direct reports.

Qualifications

We’d love to hear from you if this applies to you:

  • Secondary education (high school diploma or equivalent) or equivalent work experience preferred.
  • Up to 2 years of experience in a customer contact center or a customer service position with focus on reviewing and updating client records, interpreting policies or procedures, responding to and/or resolving client inquiries in person or via electronic mail, phone or paper.
  • Excellent interpersonal communication skills, demonstrated ability to multi-task and meet deadlines, detail oriented internal customer service focused, a team player and be able to collaborate and cooperate well with others.
  • Strong computer skills, with working knowledge of Microsoft Office products.
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How to Apply

Apply Link: https://jobs.bnymellon.com/jobs/2109143?lang=en-us

Job Categories: LGBT. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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