Job Description

Utility Receivables Coordinator

Public Works – Operations Support

Contract Full-Time – Duration until December 31, 2024

Salary Range: $65,480 – $81,849 per annum

Work Mode: Hybrid *see below for more details about this work mode

Location: 2 Copper Road, Brampton, ON

Hours of work: 35 hours per week

Reporting to the Supervisor, Utility Receivables, the Utility Receivables Coordinator is responsible for managing collections issues and preventing arrears for commercial, industrial, multi-unit and other complex water and wastewater customer accounts. Additionally, the incumbent will lead and co-ordinate the transfer to tax roll process for unresolved debt.

What you will do in this role:

• Initiate regular communication with relevant account stakeholders regarding past due and outstanding balances through various channels such as phone calls, emails, etc.
• Analyze, review, and consolidate arrears reports to expedite the collections of outstanding receivables from account stakeholders.
• Collaborate with internal and external account stakeholders to implement payment solutions.
• Adhere to established corporate policies, procedures, practices, and by-laws to transfer accounts with unresolved delinquent debt to the appropriate local Municipality for attachment to the property tax roll.
• Liaise with the local Municipality as required to resolve account issues.
• Handle the receipt and processing of payments from the local Municipality, ensuring accurate accounting entries and adjustments in the billing system and the financial system.
• Identify and resolve accounts with duplicate payments and excess credits resulting from the transfer to the property tax roll process through appropriate accounting adjustments and entries, including refunds and credits.
• Prepare and maintain KPI and other performance reports on the status of overdue accounts and unresolved delinquent accounts transferred to the local Municipality.
• Prepare monthly General Ledger account reconciliations.
• Update and maintain the billing system with current and accurate account information.
• Develop and maintain Standard Operating Procedures.
• Perform other duties as assigned.

What the role requires:

• University degree or College diploma in business administration, commerce, or accounting complemented with 2-3 years of relevant work experience.
• Solid knowledge and experience of accounting and accounting principles.
• Proficiency in computer applications such as Microsoft Office, including Excel, Word, Outlook
• Exceptional customer service skills, with a strong focus on providing an excellent customer experience and customer service.
• Demonstrated ability to handle complex customer situations in a professional manner.
• Excellent verbal and written communication skills.
• Strong analytical skills and data management skills.
• Strong ability to build and maintain collaborative working relationships with internal and external stakeholders.
• Knowledgeable in regional policies, by-laws, including familiarity with the Municipal Act
• Experience with Customer Care and Billing (CC&B) would be considered an asset.

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan including psychological health
• Automatic enrolment into OMERS pension plan
• Accrue Vacation on a monthly basis up to 3 weeks per annum
• 3 Paid personal days and floating holidays
• Annual performance review and merit increases based on performance
• Supportive leadership and a culture of respect and inclusion

Work Mode & Job Location: In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the 2 Copper Road, Brampton worksite.  The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.

Hours of Work: 35 hours per week

Interview: Our recruitment process will be completed with video conference technology.

At Peel Region, we value being open and transparent with our community. The Ontario government has passed legislation that will dissolve Peel Region on January 1, 2025. Peel remains committed to providing uninterrupted services to our residents and businesses through the transition. Skilled and qualified professionals are and will be needed to deliver services to the Peel community regardless of the governance model. For information about our transition and how we continue delivering services, visit peelregion.ca/transition.

If this opportunity matches your qualifications and experience, please apply on-line.

As part of the Region’s ongoing commitment to health and safety, there are enhanced COVID-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: Accounting. Salaries: 60,000 - 80,000.

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