user support technician

Salary: $40/h

Job type: permanent full-time

Position: 1

Experience required: 1 year to less than 2 years

Education: Bachelor’s degree – computer science

Work must be completed at the physical location

Language
-English

Responsibilities
-Give access to computer networks
-Respond to users experiencing difficulties with computer
-Provide advice and training to users in response to identified difficulties
-Collect, organize and maintain a problems and solutions log for use by other technical support analysts
-Participate in the redesign of applications and other software
-Supervise other technical support workers in this group
-Provide business systems, network and Internet support to users in response to identified difficulties
-Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
-Perform Web-server backup and recovery operations

Supervision
-1 to 2 people

Work conditions and physical capabilities
-Fast-paced environment
-Work under pressure
-Attention to detail

Personal suitability
-Accurate
-Client focus
-Efficient interpersonal skills
-Organized
-Team player
-Time management
-Honesty