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4 Sep 2023

Full-Time Telehealth Case Manager

mmccandlish@ncmhs.org – Posted by mmccandlish@ncmhs.org Columbus, Ohio, United States

Job Description

Full-time Telehealth Case Manager position requiring an individual who is a self-starter with exceptional communication skills to effectively engage with and establish a rapport with patients across existing community treatment teams.  Position has no pre-assigned caseload; patients may range from young adults to elderly individuals.

This position will be 100% home-based and work entirely remote upon the successful completion of the Introductory Period, phasing, training and demonstrated consistent productivity maintained at 104 billable hours monthly (1,248 annually).

No driving is permitted of this position for purposes of community-based treatment or patient transport services.  Mileage reimbursement is not applicable.


  • Coordinate patient services across teams as needed
  • Prepare Individual Service Plans for treatment after expiration or as requested
  • Coordinate and identify housing resources and prepare applications with patients as necessary
  • Prepare Outcome Questionnaire (OQ) surveys
  • Provide other billable services as assigned
  • Update the electronic medical records software with current patient information in order to maintain accurate records and submitting your electronic case file notes daily for billing purposes.


  • Electronic Onboarding
  • New, Enhanced Case Manager Training Program
  • Team-Oriented Environment
  • EMR System
  • Excellent Health, Dental and Vision Care Coverage Options
  • Employer Paid Life Insurance, Long-Term Disability and AD&D Coverages
  • Supplemental Life Purchase Options
  • 401(k) and Roth Plans with Employer Matching & Discretionary Contributions
  • Generous Paid Vacation, Holidays, Sick and Personal Days
  • Free Parking on Site
  • North Central is a Federal Student Loan Forgiveness Participant
  • Supervision Provided for Credentialing
  • Licensed Career Advancement Opportunities
  • Referral Bonuses
  • CARF Nationally Accredited Establishment
  • 49 Years in Business
  • Recognized in Top 15 Non-Profits by Business First


  • Must be an Ohio resident
  • QMHS – BS/BA Required to meet State of Ohio Therapeutic Behavioral Service requirements
  • Motivated, organized and detailed personal traits
  • Exceptional communication skills
  • Knowledge of community resources helpful
  • Prior exposure or experience to mental illness or prior case management experience preferred
  • Must complete 90-day Introductory, Phasing and Training program
  • Must meet minimum productivity requirements for billable services at 104 hours/month (1,248 annually)
  • Pre-employment criminal background check and drug testing are mandatory

Background and reference checks will be conducted. Individuals are not considered applicants until they have completed an application and completed an on-site interview. Completing the application does not guarantee employment. In accordance with North Central’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. EOE/AA


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Job Types: Full-Time. Salaries: Less than 20,000.

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