2 Dec 2025
Full-Time Technical Support Engineer I
Job Description
Description
Your Impact
A Technical Support Engineer I provides exceptional customer service and technical assistance across all CivicPlus products. Utilizing various communication channels such as email, support tickets, live chat, and phone calls, the Technical Support Engineer I will ensure the delivery of world-class support and service to clients. Effective communication and the ability to provide technical solutions are paramount in this role.
About CivicPlus
At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we’re empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.
What You’ll Do
As a Technical Support Engineer, you will:
- Deliver exemplary front-line technical support and service to customers
- Investigate, troubleshoot, and resolve customer issues while maintaining clear and user-friendly communication and documentation
- Document all interactions comprehensively using ticketing software
- Cultivate strong working relationships with both colleagues and customers
- Escalate unresolved issues to designated internal teams with detailed documentation
- Identify and escalate trending issues, advocating for the resolution of repetitive usability impediments by product engineering teams
- Serve as a subject matter expert and contribute to product documentation for internal staff and customers
- Provide guidance and collaborate with internal departments to ensure successful outcomes for CivicPlus customers
- Work diligently to achieve CivicPlus service level objectives
What We’re Looking For
We know that excellent candidates come from diverse backgrounds. Even if you don’t meet 100% of the listed requirements, we encourage you to apply!
Preferred Qualifications:
- Deliver exemplary front-line technical support and service to customers
- Investigate, troubleshoot, and resolve customer issues while maintaining clear and user-friendly communication and documentation
- Document all interactions comprehensively using ticketing software
- Cultivate strong working relationships with both colleagues and customers
- Escalate unresolved issues to designated internal teams with detailed documentation
- Identify and escalate trending issues, advocating for the resolution of repetitive usability impediments by product engineering teams
- Serve as a subject matter expert and contribute to product documentation for internal staff and customers
- Review and troubleshoot product / api integrations, compatibility, and end to end functionality
- Provide guidance and collaborate with internal departments to ensure successful outcomes for CivicPlus customers
- Degree in relevant technologies (Preferred) or comparable experience
Why CivicPlus?
This role offers:
- Various advancement and learning opportunities
- Great work life balance
- Fun virtual team environment
Compensation and Benefits
- Estimated Salary Grade Range: $20 – $27 hourly
- The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
- Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.
Our Hiring Process
- Introductory call with Talent Acquisition
- Interview with the Hiring Manager
- Panel Interview with CivicPlus team members, including an interview project activity
- Offer
Note: The process may vary slightly depending on the role.
Additional Information
- CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US.
- This position will remain open until Tuesday, December 23rd 5:00 pm EST. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team
Equal Opportunity Commitment
CivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process.