Who ❤️ PJ →

Full Search

This job listing has expired and may no longer be relevant!
26 Apr 2023

Full-Time Technical Service Engineer

maricela.espinoza – Posted by maricela.espinoza Los Angeles, California, United States

Job Description


The Technical Service Engineer will be responsible for maintaining, repairing and servicing Company equipment in an assigned geography. On-going training and support will be provided.

Essential Functions

  • The incumbent will provide direct on-site assistance to Mallinckrodt’s Critical Care business within assigned geography and other areas as needed.

  • Will have the ability to work in a hospital environment, mainly within large academic hospital outpatient areas or Company service center.

  • Manage instrument installations in conjunction with the clinical service team, territory manager and the customer. Clearly communicating any issues or needs to management.

  • Responsible for managing service operations to meet or exceed key performance indicators (KPIs) established by management; this includes scheduled preventative maintenance, upgrades on hardware and software, and basic unscheduled repairs.

  • Troubleshoot technical problems with the instruments including working collaboratively to assist other engineers when help is needed.

  • Timely and accurate completion of documentation, as required by SOP.

  • Ensure compliance with regulatory and health care compliance guidelines, and company policies.

  • This position will require frequent travel within assigned territory (and sometimes outside assigned area).

  • Responsible for troubleshooting problems related to field complaint activity, determining the level of complexity, identifying and understanding situations, opportunities, initiatives and takes appropriate action to ensure resolution in a timely manner.

  • Provide real-time telephone technical support to hospital or clinical based biomedical engineers.

  • Co-travel with fellow engineers to enhance skills.

  • Communicate with customers via phone, email to arrange service/repair calls.

  • Confirm resolution of technical support complaints/issues and provide follow-up as appropriate to the reporter.

  • Keep abreast of new company products and services, providing technical expertise and end user input as required.

  • Work with management on customer service initiatives.

  • Provide technical feedback to customers upon request.

  • Significant travel, some overnight (up to 70%), could be last minute.

Minimum Requirements

Education / Experience / Skills:


Bachelor’s degree preferred in medical technology, biomedical engineering or related field. Technical certificates considered.


Minimum of 2 or more years’ experience in maintenance of equipment, preferably in the field of Medical Devices

Preferred Skills/Qualifications:

  • Familiarity with Quality Systems and ISO regulations – (cGMP, ISO) Basic computer skills with proficiency in Microsoft office applications

  • Writing skill necessary to effectively communicate technical /clinical information to others.

  • Verbal skills to clearly and concisely communicate information to customers.

  • Experience with SAP, Master Control or like database.

  • Computer literacy is required.

  • Strong customer focus and teamwork aptitude with well-developed interpersonal, communication and listening skills.

  • Analytical and technical mind-set with demonstrated troubleshooting skills.

  • Ability to handle multiple activities, with flexibility to adapt to urgent situations.

  • Must be capable of individual initiative to prioritize and coordinate service activities and travels with direct colleagues.

  • Organize and express ideas clearly – both verbal and written Enthusiastic, dedicated and committed approach to work.

  • Experience in a regulated, and/or global environment is highly desired.

  • Sound organizational and prioritization skills

  • Ability to work with and establish solid relationships with diverse groups of individuals both inside and outside of the organization.

  • Ability to work effectively with multi-functional teams.

Organizational Relationship/Scope:

Will interface regularly with several functional areas within the company, including but not limited to, Customer Care, Service and Support, R&D Engineering, Sustaining Engineering, Sales, Marketing, and Medical Affairs teams (CS, MSL)

Working Conditions:

Home office working conditions.  Significant travel may be necessary for servicing customer needs.

Share this role online (there may be a referral fee*)

How to Apply

If interested, please submit your application via the link below...   https://mallinckrodt.wd5.myworkdayjobs.com/MallinckrodtCareers/job/Los-Angeles-CA/Technical-Service-Engineer_JR000013032  

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

117 total views, 0 today

Apply for this Job