Full-Time Strategy & Performance Analyst (Management Analyst 5)
Safe communities for Washington State.
Promote public safety and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor product laws.
This recruitment is open until filled. First review of applications will be January 18, 2024, please submit an application on or before January 17, 2024. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible.
This position is currently eligible for telework. This position is required to work in the office at least one day per week. This may change based on business needs. This position may also be required to facilitate meetings in person as needed.
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business-initiated process improvement.
Our commitment to DEIB
The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB) in all aspects of our work. This includes a commitment to our workforce and external stakeholders.
It is our mission to build, educate, and inspire an inclusive environment that recognizes, respects, and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education, background, or beliefs. As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network, Veteran Employee Resource Group, Latino Leadership Network, Blacks United in Leadership and Diversity, Disability Inclusion Network, Washington Immigrant Network and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network.
The WSLCB Director’s Office is announcing an exciting opportunity for a Strategy & Performance Analyst (Management Analyst 5) position in Olympia, WA. This position reports to the Policy and Performance Manager.
This position supports the mission of the agency by helping the agency effectively use data to produce process improvement results that will benefit agency customers and employees. In this role, you will manage multiple complex projects and provide senior level analysis on the research, design, and implementation of an agencywide performance and portfolio management system. In addition, you will develop and monitor multiple tracking systems for agency strategic planning, legislative implementation, process improvement, and policies and procedures.
If you have an interest in a Strategy and Performance Analyst position, we encourage you to apply to be a part of the WSLCB team!
WSLCB provides a modern work environment and excellent benefits including:
- A comprehensive benefits package (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
- Paid Vacation, Leave, and Holidays
- Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis – all or a portion of the tuition/fees may be waived for state employees)
- Tuition reimbursement (courses taken with prior approval in order to further employee’s career development with the WSLCB)
- Training and career development programs (including online courses and LinkedIn Learning)
- A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible)
- Employee Assistance Program – a confidential program created to promote the health, safety and well-being of public service employees
- Generous wellness program (we offer reimbursements for certain fitness related activities)
- Onsite exercise facility (for employees working at WSLCB Headquarter Building in Olympia)
- Infants at Work Program to promote parent and infant bonding, parental well-being and healthy infant development. Depending on your job duties, work location and supervisor approval, eligible employees who are new mothers, fathers or legal guardians can bring their infant (six weeks to six months) when they return to work.
- Free parking
Some of the duties you will perform are:
- Data Collection, Analysis, and Interpretation: Research, facilitate, and support the development, implementation, and maintenance of an agencywide performance management system. Collaborate with various teams to gather relevant data. Analyze the data to identify trends, patterns, and critical insights supporting agency operations. Prepare reports with clear and actionable insights for executive management.
- Data Visualization: Utilize advanced data visualization tools and techniques to create interactive and visually appealing dashboards, charts, graphs, and maps.
- Reporting: Develop accurate and timely regular and ad-hoc reports that comprehensively depict priority agency activities.
- Performance Management: Establish and monitor performance measures to track the success of agency priorities and operations. Present findings to management and recommend actionable strategies for improvement. Identify and manage performance measures for Results Washington’s Results for Performance Management (RPM) system.
- Tracking and Analysis: Create cross-divisional processes for tracking and reporting performance management data. Coordinate and conduct tracking and analysis activities related to various projects and initiatives.
- Problem Identification: Identify operational problems and assess deficiencies or difficulties in current processes.
- Continuous Improvement: Explore innovative techniques to improve the quality and effectiveness of the performance management system and agency operations.
Strategic Portfolio Management:
- Manage agency strategic portfolio management development, implementation, and maintenance.
- Implement a strategic portfolio management process that enables an initiative intake process, development of objective assessment criteria, and formalization of a prioritization model that can be used as decision-making framework for agency management to assess and determine agency priorities and communicate decisions broadly.
- Actively seek and manage contractor to consult and develop strategic portfolio management system. Effectively manage statement of work and results.
- Work collaboratively across agency to ensure coordination of planning and initiation of portfolios and monitor progress, budgets, and schedules. This includes partnering with OCM, PMO, and IT Product Management.
- Present results and recommendations to management and facilitate management prioritization and alignment.
- Work with agency leadership to facilitate decisions on prioritization, timelines, and coordination for the management of enterprise-wide initiatives with cross-divisional teams to ensure agency goals are reached. Support agency strategic plan development and implementation, including measure development and action plan tracking within the strategic portfolio tool.
- Independently and proactively seek to understand division, agency, and state strategic objectives, ensuring that systems and services maintain alignment whenever possible. Document and communicate where alignment is not met and facilitate the implementation of remediation and/or mitigation plans.
Experience for required qualifications can be gained through various combinations of formal professional employment and educational experience. See below for how you may qualify.
Nine (9) years of professional experience conducting research and data analysis, performance measurement, strategic planning, and continuous improvement.
This experience must include the following:
- Data collection, analysis, and interpretation
- Data visualization and reporting
- Performance management and measure development
- Continuous improvement and problem-solving
An Associate’s degree in business administration, public administration, law, public health, health administration, or a related field.
Seven (7) years of professional experience as listed above.
A Bachelor’s degree in business administration, public administration, law, public health, health administration, or a related field.
Five (5) years of professional experience as listed above.
A Master’s degree or above in business administration, public administration, law, public health, health administration, or a related field.
Three (3) years of professional experience as listed above.
- Two years of relevant and practical experience in facilitating continuous improvement initiatives with diverse groups. This includes continuous improvement methods to improve customer and employee satisfaction, solve problems, improve processes, and develop plans.
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:
- Completed online application.
- Current Resume.
- Letter of Interest describing how you meet the specific qualifications for the position.
- Three professional references to include a current or recent supervisor with email addresses and phone numbers.
- Attach your unofficial transcripts if you meet the qualifications based on a college degree (If you do not attach your transcripts and you are offered an interview, you will need to send them to us prior to interviewing).
**A resume will not substitute for completing the “work experience” section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: “No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of cannabis, useable cannabis, or cannabis-infused products, or derive any profit or remuneration from the sale of cannabis, useable cannabis, or cannabis-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email hr****@lc*.gov or call (360) 664.1720. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.
How to ApplyState of Washington Job Opportunities | Work that Matters (governmentjobs.com)
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