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27 Jan 2023
Full-Time Specialist, Business Planning and Analysis
Job Description
Job Description:
The Global Client Management team is looking for an ambitious, action-oriented Business Planning & Analysis Associate to help:
- Support the overall management of onboarding teams and individuals to BNYM’s Enterprise CRM
- Assist in onboarding teams to platform by producing onboarding project plans and executing steps against the platform’s onboarding playbook
- Regularly report on onboarding statuses, and user adoption metrics
- Participate in user advocacy actions including detailing business requirements, prioritization of requirements and communication to business leads on requirement/functionality status
- Work with technology to provide information on desired functionality from user groups
- Partner with Change Management and Training Leads to help moderate platform training sessions
- Partner with Change Management Lead to communicate to platform userbase any information critical for success on the platform
- Participate in deployment testing and activation sessions to help insure functionality meets stakeholder expectations
- Actively contributes to on-going process improvement discussions
Key Responsibilities:
- Create onboarding project plans and lead onboarding kickoffs and status meetings with teams
- Help drive user adoption across the platform userbase by providing support to newly onboarded teams
- Drive platform functionality transparency by regularly communicating deployment milestones to userbase
- Help troubleshoot platform issues and bugs by detailing incidents in Jira and working with technology partners to resolve
Skills:
- Logical thinker with demonstrably strong analytical skills
- Strong power point skills
- Expert Excel skills
- Understanding of CRM applications.
- Strong interpersonal and relationship-building skills; must be comfortable interacting with all levels of the organization
- Capability to work in both Lifecyle and Agile environments
- Capacity to multi-task, prioritize and quickly change priorities
- Willingness and comfort with working in a high paced environment
- Problem-solving skills and a desire to make their mark in the organization
Qualifications:
- 5-7 years of total work experience preferred.
- Bachelor’s degree in lieu of some experience may be considered.
- High school/secondary school or the equivalent combination of education and experience is required, bachelors degree preferred.
Personal Qualities:
- Someone known for getting things done. A self-starter with a bias for action. Someone who typically steps forward to take ownership and doesn’t hide from accountability
- Someone able to work effectively under pressure in a fluid environment where boundaries may be blurred
- Someone naturally attentive to detail, with high standards for quality and accuracy in their work
- A collaborative, team-oriented, consultative professional, able to effect outcomes through influencing
- Someone who seeks out the benefits of diversity; is creative, innovative and entrepreneurial in spirit
How to Apply
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