Job Description

Job Description:

SUMMARY

Manages life cycle product planning activities and high quality delivery of Black Knight’s new Loss Mitigation and Collection products by providing enhancements, and releases to market. Defines product roadmap to meet market requirements in support of product line strategy by considering position in life cycle, product profitability, client satisfaction, and sales success rate.

RESPONSIBILITIES

Manages product plan by ensuring changes in market, business priorities including integration needs, and technology advancements are reflected. Presents status updates at quarterly and annual stakeholder meetings
Acts as a liaison between internal product teams and client support
Assists in UAT testing, light configuration work, troubleshooting and implementation work
Prepares and presents product plans. Identifies risks and challenges, opportunities and growth strategies, business integration needs, and retirement plans
Provides content for product roadmaps, ensures timely delivery, and provides business reasons for any changes/revisions made to roadmaps
Engages and interacts with clients during weekly feedback sessions, focus groups, user groups, and requirements gathering sessions
Completes business scope documents and defines and documents user personas for individual products
Acts as escalation point for client issues that require product change resolution (does not include standard problem escalation process)
Works closely with development teams to review enhancement requests for strategic value and align resources to high priority project
Provides presentations to clients during business reviews, prospect briefings, and internal group meetings
Performs other related duties as assigned

MINIMUM REQUIREMENTS

Bachelor’s degree or the equivalent combination of education, training, and work experience
Requires 7+ years of experience in the financial services industry (preferably in product management discipline)
Loss Mitigation knowledge and experience

PREFERRED QUALIFICATIONS

Thorough knowledge of Black Knight products supported
Collections knowledge and experience
Effective presentation and interpersonal skills
Experience with Trello and/or Azure DevOps
Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner
Ability to utilize judgment in decision making process and decisions related to job tasks
Client relationship management skills, understanding and focusing on clients’ needs, establishing credibility and building positive, professional, relationships with clients
Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
Requires leadership and negotiation skills

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

Although target pay range may vary by work location, a representative pay range for Colorado residents is: $73,000 – $95,000 annually. Eligible to participate in medical, dental and vision insurance, life insurance and disability insurance, 401(k) plan and employee stock purchase plan. Eligible to participate in the discretionary annual performance bonus.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

How to Apply

Job Types: Full-Time.

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