Job Description

About Us

Our vision at Diabetes Canada is a world free from the effects of diabetes. That’s why we work together to improve the lives of those living with diabetes – sharing knowledge and resources, supporting health-care professionals to improve patient care, advocating for change through policy, and funding research to advance treatments and discover a cure.

Living with diabetes is a complex and often relentless journey, testing the resilience of every individual affected. Diabetes Canada is here to help – providing tools, resources, and support to make that journey easier.

Join us in leading with strength and compassion – so no one faces diabetes alone.

About the Role 

We’re seeking an experienced and strategically minded Senior Manager, Marketing & Communications Services to play a critical leadership role in ensuring the effective planning, development, and execution of Diabetes Canada’s marketing and communications initiatives. This position oversees an internal agency‑style model, managing both in‑house creative talent and external partners to deliver high‑quality, brand‑aligned work across the organization.

Reporting to the Executive Director, Marketing & Brand, the Senior Manager works closely with Marketing & Communications Leads and Business Unit leaders to ensure that strategic objectives are translated into cohesive, compelling creative outputs. The role is responsible for optimizing workflows, coordinating priorities across multiple stakeholders, and ensuring that all projects are delivered on time and to a consistently high standard. In doing so, the Senior Manager contributes to advancing Diabetes Canada’s brand presence, organizational goals, and mission impact.

Location: Our National Office is located at 1000–170 University Avenue, Toronto, Ontario. We offer a flexible work arrangement, allowing employees to work remotely or hybrid, and with the occasional expectation of being on-site for team meetings.

Compensation: The salary hiring range for this role is $95,000–$112,000 annually, commensurate with experience and alignment with the requirements of the position.

What You’ll Do

Creative Operations & Delivery

• Lead Diabetes Canada’s internal agency-like model to deliver innovative, high-quality marketing and communications plans and related deliverables.
• Oversee the delivery of creative outputs to our internal clients (Business Units) and to the paid media outlets.
• Proactively deliver guidance and feedback to project leads to address changes in project scope, timelines, or external conditions.
• Ensure that all freelance creative relationships are optimized to deliver effective and impactful work

Process, Planning & Workflow

• Develop, refine and maintain efficient and transparent creative services processes, workflows, creative briefs, and determine resourcing requirements.
• Maintain the organization-wide integrated marketing and communications calendar, ensuring it is current, and optimized by audience and channel.
• Identify and mitigate risks related to audience oversaturation, channel collisions, and competing priorities.

Business Unit & Stakeholder Collaboration

• Build a strong understanding of Business Unit goals and upcoming initiatives, translating these into well‑defined creative requirements and deliverables.
• Facilitate meetings with internal stakeholders to initiate new projects, guide approval processes, and support the adoption of Marketing & Communications Services best practices.

Team Leadership & Resource Management

• Provide direction and support to two direct reports – the Project Manager and Design & Production Specialist – ensuring clarity of expectations and high‑quality performance.
• Oversee the work of freelance designers, copywriters, and external agencies to ensure effective service delivery across all creative outputs.
• Oversee and facilitate Quarterly Initiatives, Briefs, and Brainstorms meetings, preparing agendas, content, speakers, and follow‑up documentation.
• Stay current in market and industry trends to aid in the development of cutting-edge marketing, digital and advertising creative concepts and call to actions (CTAs).

Note: This role is not limited to the responsibilities listed above and may include other duties as required.

What You Bring

• Undergraduate degree or diploma in marketing, communications, or related discipline
• 10+ years of progressive experience in marketing, ideally within an agency environment or a large, multi‑stakeholder organization.
• Minimum 3 years of experience managing direct reports, with a demonstrated ability to lead, coach, and develop team members.
• Proven capability to manage multiple, complex projects simultaneously, balancing competing priorities and adapting to shifting timelines.
• Experience with Agile project management methodologies and proficiency with project management tools; experience with Asana is an asset.
• Experience working in the not‑for‑profit sector is an asset.
• Strong organizational, time‑management, and planning skills, with the ability to identify potential challenges and communicate them proactively.
• A collaborative and professional leadership style grounded in empathy, fairness, and accountability.
• Ability to build productive relationships, navigate complex conversations, and foster positive stakeholder engagement across teams.
• Demonstrated flexibility, sound judgment, and a solutions‑oriented approach when facing evolving needs or challenges.
• Strategic thinker with the ability to elevate creative work, provide constructive feedback, and contribute to strong campaign and program outcomes.
• Understands and demonstrates a commitment to Diabetes Canada’s Mission, Vision and Core Values.

Why Join Us?

This role is a great opportunity to support meaningful work that positively impacts the lives of Canadians living with diabetes. You’ll join a team that values collaboration, learning, and purpose-driven work, while contributing to initiatives that support research, advocacy, and community programs across the country.

What We Offer:

• Impactful Work Environment: Be part of a high-performing, collaborative team committed to building a healthy, engaged, and mission-driven workplace culture.
• Flexibility: Enjoy the benefits of a flexible work agreement that supports remote and hybrid schedules, helping you maintain work–life balance within a 35‑hour work week.
• Comprehensive Benefits: Receive competitive compensation plus a group benefits package, including health and dental coverage, life insurance, disability coverage, Employee and Family Assistance Program (EFAP), and company-matched Pension/RRSP. Also access to a $350/year healthcare spending account.
• Day-One Coverage: Most group benefits including health, dental, life insurance, and EFAP, start on your first day.
• Wellness Support: Access to a mental wellness app with guided meditations and self-paced learning to support your overall well‑being.
• Generous Time Off: Enjoy additional paid holidays beyond provincial statutory holidays, as well as a paid office closure at the end of each year.
• Employee Engagement & Recognition: Be part of a culture that celebrates contributions at all levels through our rewards and recognition platform (WorkTango), enabling peer-to-peer, team, and manager-to-employee appreciation.
• Inclusive Culture: Join an organization that celebrates diversity and fosters an inclusive environment where everyone has equal opportunities to thrive.

Our Core Values:

ACE-IT: Agility, Collaboration, Excellence, Integrity, Taking Initiative

These values guide how we work together, support our communities, and advance our mission every day.

Additional Information

• You must be legally eligible to work in Canada. Where applicable, you must hold a valid work permit or study permit that allows you to fulfill the requirements of this role.
• Diabetes Canada welcomes applications from all qualified individuals, including people of all genders, Indigenous Peoples, persons with disabilities, and members of visible minorities. We value a workforce that reflects the diversity of the communities we serve.
• We are committed to providing accommodations during the recruitment process. If you require any support or adjustments, please let us know.
• We thank all applicants for their interest; however, only those selected for an interview will be contacted.
• Please note that this posting is to fill an existing vacancy at Diabetes Canada.

How to Apply

About the Application Process Go to the webpage: https://www.diabetes.ca/careersand click on “View Job Openings”. Click on the “Apply Now” button found at the bottom-left of this screen. You will be required to complete a very brief questionnaire and submit your résumé and covering letter. If you experience any issues with the application process, please contact us at: DCHR@diabetes.ca

Job Types: Full-Time. Salaries: Not Disclosed.

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