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28 Sep 2022

Full-Time Senior Analyst, Client Service

BNYMellonTA – Posted by BNY Poole, England, United Kingdom

Job Description

The successful candidate will:

The CSM will possess strong decision-making and organizational skills, and will communicate effectively with internal shared service partners and with internal and external clients.

  • Day to day oversight of the assigned portfolios to ensure high Client Experience Levels
  • Lead and participate in Client Meetings and ensure minutes and follow up items are closed out
  • Develop strong working relationships with Front Office Relationship Managers, colleagues within the Transaction Management group and our Operations teams.
  • Identify and resolve issues while serving as a high-level escalation point for complex situations and ensure that they are brought to a successful resolution
  • Employee Development:  Key role in training of support team on Client and deal specific requirements
  • Serve as an escalation point and communicate effectively with other internal shared services, and clients.  This role sets the directions and tones for the client service administration elements of our business and therefore drives overall client relationships and risk management


Experience & Qualifications:

  • Experience of Corporate Trust or related financial markets/securities industry experience, including financial services industry experience.
  • Strong Client Management Experience
  • Strong Financial Services Technical Skills
  • Bachelors degree or the equivalent combination of education and experience is required.
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How to Apply


Job Types: Full-Time.

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