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24 Dec 2020

Full-Time Sales Operations Manager

Happy Returns – Posted by happyreturns Los Angeles, California, United States

Job Description

Help shoppers, retailers, and the planet
Forward-thinking retailers retain revenue, reduce costs, raise shopper lifetime value, and enhance sustainability with Happy Returns’ returns software and reverse logistics. We care deeply about taking returns off our customers’ plates, and we hope you do, too!
What is Happy Returns?
Retailers like Everlane, Rothy’s, and REVOLVE partner with Happy Returns to make returns beautiful for their business, shoppers, and the planet.
Happy Returns is:
  • Based in West Los Angeles right near the 405 and 10 freeways.
  • Backed by top investors like PayPal Ventures, Upfront Ventures, and USVP.
  • Loved and adored by shoppers — for proof, check out our 95 NPS.
  • The only end-to-end solution for returns.
Come help us shape the future!
Do the best work of your life
We’re not solving a small problem, and we’re not addressing a small market. We’re going after returns—the part of online shopping that consumers say they hate most. As a Sales Operations Manager, you have a substantial impact at Happy Returns. You will help drive success for Happy Returns through creating reports, finding and solving key issues, and providing data-driven insights to support the sales team.
What You’ll Be Doing
  • Manage Salesforce data feeds and other integrations.
  • Handle all administrative functions including user account maintenance, reports and dashboards, workflows and other routine task.
  • Provide strategic and predictive recommendations to increase revenue across the business.
  • Review analysis and business drivers based on competitive trends and contract awards.
  • Develop and deliver KPIs, dashboards, and reports that enable the business to track, measure, and drive revenue and gross profit.
  • Recognize, develop and implement process improvements within the Sales team.
  • Maintain documentation on sales processes, policies and relevant sales reporting.
  • Track performance and report against targets and goals.
  • Partner cross-functionally to identify, create and deliver sales enablement content.
  • Create and source industry-related content to deliver exceptional sales training materials and results for our team.
  • Bachelor’s Degree
  • 3+ years of experience in sales
  • 2+ years of experience in managing/overseeing sales operations
  • Excellent written and verbal communications skills with high attention to detail
  • Ability to understand business and technical solutions
  • Demonstrate ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upward
  • Experience with designing and implementing sales operations processes based on internal business models


  • 22 days of paid time off
  • Medical, dental, vision insurance (80% paid)
  • Paid parental leave
  • 401K

Diversity of Experience and Perspective
At Happy Returns, we’re looking for people with passion, grit, and integrity. We encourage you to apply even if your experience doesn’t exactly match the job description. Your skills and passion will stand out, and set you apart. We welcome diverse perspectives and people who think rigorously and aren’t afraid to challenge assumptions. Join us.

How to Apply

Please click on the link here to learn more about Happy Returns and submit an application.

Job Categories: LGBT. Job Types: Full-Time. Salaries: 100,000 and above.

Job expires in 61 days.

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