Job Description

Your Impact
The Revenue Systems Enablement Specialist ensures that internal software systems are used effectively across the organization to drive productivity, adoption, and business alignment. This role bridges the gap between technology and operations—partnering with teams across Sales, Finance, Marketing, and CX to translate system capabilities into everyday business impact.
The specialist monitors new features, supports training and onboarding, and gathers feedback to inform system enhancements.

About CivicPlus
At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we’re empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.

What You’ll Do
As a Revenue Systems Enablement Specialist, you will:
System Adoption & User Enablement
Act as the primary liaison between end users and the Systems team to ensure internal software tools are used effectively and consistently.
Develop and deliver training, documentation, and learning resources for new and existing features.
Monitor system usage and adoption metrics to identify gaps or opportunities for improvement.
Gather user feedback to guide enhancements, simplify workflows, and improve the end-user experience.
Monitor and develop processes for AI Agent platforms for continued internal and external customer efficiency gains Cross-Functional Partnership
Collaborate with department leaders to understand their processes and align system functionality with business goals.
Translate business needs into clear system requirements for the technical team, ensuring enhancements address real operational challenges.
Partner with IT and automation engineers to prioritize improvements, validate releases, and coordinate system rollouts. Support governance processes by reinforcing data hygiene standards and best practices across teams.
Feature Monitoring & Release Management
Track vendor release notes (e.g., Salesforce, NetSuite, Microsoft) and proactively evaluate new features for potential business impact.
Partner with technical teams to pilot, document, and launch new capabilities.
Maintain awareness of system configurations and assist in communicating upcoming changes to stakeholders. Change Management & Communication
Develop and execute change management plans for new system features or process updates.
Lead cross-functional communication to ensure teams understand why changes are happening and how to adapt.
Manage internal knowledge bases, FAQs, and enablement content to ensure information is current and accessible.

What We’re Looking For
We know that excellent candidates come from diverse backgrounds. Even if you don’t meet 100% of the listed requirements, we encourage you to apply!
Preferred Qualifications:
2-3 years of experience in revenue operations, business systems, or CRM/ERP enablement.
Strong understanding of Salesforce and ERP platforms (NetSuite or similar).
Demonstrated ability to translate technical processes into clear, user-friendly language.
Experience with AI Agent platforms
Experience developing and delivering training, workshops, or documentation for system users.
Excellent interpersonal and communication skills, with the ability to build trust across technical and non-technical teams.
Data-driven mindset; comfortable using metrics to assess adoption and identify areas for improvement.

Nice to have qualifications:
Experience in SaaS or subscription-based business environments.
Background in change management, enablement, or user adoption strategies.
Ability to communicate clearly with diverse audiences across functions and seniority levels.
Able to manage multiple initiatives with competing deadlines in a dynamic environment.

Why CivicPlus?
This role offers:
Drive real business impact by improving how teams across the company use the systems they rely on every day.
Bridge technology and operations, turning system capabilities into practical, user-friendly solutions.
Lead adoption of new features and AI capabilities, helping the business work smarter and more efficiently.
Build influence across teams as a trusted partner in enablement, change management, and process improvement.

Compensation and Benefits
Estimated Salary Grade Range: $61,700 – $87,600
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.

Our Hiring Process
Introductory call with Talent Acquisition
Interview with the Hiring Manager
Panel Interview with CivicPlus team members, including an interview project activity
Offer

Note: The process may vary slightly depending on the role. Additional Information

CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US.
This position will remain open until January 14, 2026. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team

Equal Opportunity Commitment
CivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process.

How to Apply

Please apply on our career page: https://app.jobvite.com/j?cj=oxa1yfw0&s=PinkJobs

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 60,000 - 80,000.

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