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6 Sep 2023

Full-Time Quality Assurance Coordinator

TheCenterPC – Posted by TheCenterPC San Diego, California, United States

Job Description


Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 75 staff working at five facilities across San Diego County.


As of 04/01/2023, the Center has relaxed its COVID-19 vaccination requirement for employment. New employees are encouraged but not required to be vaccinated. The Centre reserves the right to amend this requirement based on health concerns and/or governmental recommendations to protect the well-being of our community. If this requirement changes, employees will have 30 days to comply.


Under the direction of the Quality Assurance Manager, the Quality Assurance Coordinator supports the Operations Department by ensuring that current data systems, policies, procedures, and records consistently align with intended outcomes. This position is responsible for internal reviews of program data and files to guide quality assurance and compliance reporting for all program contracts and grants. Additionally, the position assists the grants department in the collection of data for grant proposals and reports. A successful candidate will have a strong knowledge of operational systems and social service programs, particularly effective outcome measurement.



Data Management

  • Assist the Quality Assurance Manager and Coordinator with the entire data lifecycle, including data collection, storage, processing, analysis, and reporting.
  • Serve as a system administrator to ensure staff are accurately entering data into approved databases.
  • Responsible for ensuring data completeness by running reports, providing feedback to staff, importing data, and manually entering data.
  • Ensure data conforms to established standards.
  • Perform quality assurance checks on client case files, reviewing all required case documents and case notes.
  • Ensure HIPAA and data security best practices.
  • Ensure program and contract deliverables are met.


Technical Assistance

  • Monitor the **@th*********.org email to provide technical assistance to staff, answer staff questions, and provide trainings.
  • Provide monthly reminders to staff to meet report deadlines and ensure data completeness.
  • Meet with supervisors and direct reports after program monitoring to ensure that any suggestions or findings in the monitoring reports are addressed. Provide additional training and technical assistance as needed.
  • Attend contract meetings as assigned.



Reporting & Data Visualization

  • Assist the grants department to incorporate program outcomes into grants.
  • Provides data required for reports; submits all required reports accurately and in a timely fashion.
  • Develop tools (i.e., dashboards or visual tools) to communicate complex concepts to non-technical stakeholders.


Analytics & Strategy

  • Provides positive team building through communication, cooperation, information sharing, and problem-solving.
  • Assist in developing data tracking systems for new grant or contract awards.
  • Develops realistic and measurable annual program outcomes.
  • Assist with revisions to the agency annual data collection process.



  • Professional Experience: Must have at least three years of experience in database management, quality control, data analysis, monitoring, and/or evaluation. Solid understanding of data management principles, data governance, and data quality assurance.
  • Professional Skills: Must demonstrate competence in working with a variety of diverse populations. Must be able to manage multiple tasks with shifting priorities. Must be able to effectively convey complex data insights to both technical and non-technical stakeholders.
  • Technical Skills: Advanced skills in MS Office Suite, particularly Excel, Word, and Outlook.
  • Language Skills:
  • Work Location: Must be available to do in-person, virtual, and blended training and



  • Education and/or Experience: Bachelor’s Degree in a relevant field (e.g., Data Science, Statistics, Computer Science, or a related discipline).
  • Computer/Office Equipment Skills: Familiarity with Apricot Intuitive Case Management software (via Social Solutions). Knowledge of database systems (e.g., SQL) and programming languages. Familiarity with data visualization tools such as Tableau, Power BI, or Microsoft Access is a plus
  • Language Skills:



  • Compensation: The pay range for this position is $24.00-26.00 per hour and is commensurate with experience. This is a Full-Time, Regular, Non-Exempt
  • Benefits: The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Flex Time Opportunities, Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Full-time and Part-Time Schedules, Generous Vacation and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement


Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities, we encourage you to apply. Instructions for how to apply are included in each job announcement. We regret that we are unable to accept telephone inquiries.


Equal Opportunity Employer

The San Diego LGBTQ Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

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How to Apply

Please submit your cover letter and resume to: people@thecentersd.org Subject line: To include the job title you are applying to "Quality Assurance Coordinator position." 

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: $24-$26/hr. Salaries: 40,000 - 60,000.

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