Job Description

The Outpatient Psychiatry Resource Specialist is responsible for patient flow and resource utilization for the Brigham Psychiatric Specialties (BPS) clinic. This includes providing clinical administrative support for evaluates and treats patients for a broad range of psychiatric conditions, including mood, anxiety, stress-related, psychotic, and substance use disorders. This role provides comprehensive support for the following services: Partial Hospital Programs (Psychiatry and Addiction), Addiction Recovery Program (ARP), Outpatient General Psychiatry, Neuro-Psychiatry, Interventional Psychiatry, Gender Diversity Clinic, Urgent Care Walk-In Clinic, and Psychology Assessment and Research Services.

• Manages the front-end administrative setup, flow, and breakdown of daily departmental operations including but not limited to: answers incoming phone calls and responds to voicemails, distributes incoming mail to department colleagues, uses hospital pager system, send patient and provider letters, and maintains a neat work area.
• Collaborates with all hospital staff members including other clinical departments; assists with interdepartmental requests and liaises with outside provider agencies to address patient needs.
• Provides professional, accurate and attentive service to patients: greet patients, respond to patient inquiries via phone calls and/or electronic messages, schedule appointments, coordinate medication refills, facilitate Patient Gateway enrollment, and facilitate prior authorization approvals.
• Effectively utilizes all functions in Epic, the electronic health record and other technology:
• Respond to messages and document communication with patients and providers
• Scan patient consents forms, release of information (ROI) forms, documented health information and/or medical records into patient charts.
• Compose and draft clinical information
• Access clinical information protected under 42CFR
• Maintains and fosters a positive relationship with providers and interdepartmental staff to ensure quality patient care in a comprehensive
• Identifies and uses critical judgment when escalating patient care or safety issues to providers and administrative leadership to resolve concerns in a proactive manner.
• Familiar and well-versed with the outpatient clinic services and operations, hospital resources and policies to accurately direct clinical staff and patients.
• Maintains compliance with all hospital policies and state and federal regulations (HIPAA, 42 CFR) at all times.
• Ensures equipment in work area is functioning; submits work orders or repair requests when necessary.
• Opens consult rooms daily for provider use based on room assignment.

Grade: 125

Brigham and Women’s Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Brigham and Women’s Faulkner Hospital is a 171- bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum.  Founded in 1900, Brigham and Women’s Faulkner Hospital offers comprehensive care in a wide variety of specialties.  Brigham and Women’s Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive.

At Brigham and Women’s Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you’re looking for more than a career, join Brigham and Women’s Faulkner Hospital.  Our patients call it better care.  Our employees call it home.

EEO Statement 

Brigham and Women’s Faulkner Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Job Description – Psychiatry – Practice Assistant (3218057) (taleo.net)

How to Apply

• High School diploma required
• Associate or Bachelor’s degree preferred
• 1-2 years of experience in a medical setting is strongly preferred.
• Proficient with using a computer and a range of computer applications; including Microsoft Office.
• Prior experience with Epic is strongly preferred.
• Demonstrates accuracy, thoroughness, and orderliness in performing work assignments with a strong attention to detail.
• Excellent interpersonal skills and ability to work effectively with a diverse group of providers, patients, visitors, and hospital staff.
• Adept time management skills; prioritizes urgency and meets fast-approaching deadlines in a sometimes challenging environment.
• Knowledge of medical terminology preferred.
• Adheres to all I CARE Standards.

Job Types: Full-Time.

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