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15 Mar 2023

Full-Time Program Specialist 2 – Posted by Olympia, Washington, United States

Job Description

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WSLCB Vision
Safe communities for Washington State.

Promote public safety and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.
This recruitment is open until filled. First review of applications will be March 30, 2023.  The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible.

This position is currently eligible to telework. This position is required to work occasionally in the office. This may change as per business needs.

Who we are

The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.

We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business-initiated process improvement.  


Our commitment to DEIB

The Liquor and Cannabis Board (LCB) strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB) in all aspects of our workforce.

It is our mission to build, educate, and inspire an inclusive workforce that recognizes, respects, and celebrates diversity in the workplace. We are committed to maintaining a thriving culture where employees feel safe and accepted regardless of education, background or belief. As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion NetworkVeteran Employee Resource GroupLatino Leadership NetworkBlacks United in Leadership and DiversityDisability Inclusion NetworkWashington Immigrant Network and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network.

Your opportunity at a glance

The WSLCB Board Office is announcing an exciting opportunity for a Program Specialist 2 position in Olympia, WA. As the Program Specialist, you will support the mission of the agency by performing adjudicative administrative tasks that support the Board Members’ responsibilities as a quasi-judicial body; as well as support the Board Adjudication Unit through the systems modernization project (SMP) efforts.

In this role, you will process new hearing requests for Licensing, Finance and Enforcement cases which includes determinations of timeliness of requests, compiling records, drafting acknowledgment letters, transmitting records to Office of Attorney General as well as organizing and tracking case materials and inventories as they move through the entire adjudication cycle, helping to ensure timely and reliable processes for all administrative appeals.

If you have an interest in adjudicative administrative work with a focus on process improvement, we encourage you to apply to be a part of the WSLCB team!

WSLCB provides a modern work environment and excellent benefits including:

  • A comprehensive benefits package (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
  • Paid Vacation, Leave, and Holidays
  • Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis – all or a portion of the tuition/fees may be waived for state employees)
  • Tuition reimbursement (courses taken with prior approval in order to further employee’s career development with the WSLCB)
  • Training and career development programs (including online courses and LinkedIn Learning)
  • A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible)
  • Employee Assistance Program – confidential program created to promote the health, safety and well-being of public service employees
  • Generous wellness program (we offer reimbursements for certain fitness related activities)
  • Onsite exercise facility (for employees working at WSLCB Headquarter Building in Olympia)
  • Infants at Work Program to promote parent and infant bonding, parental well-being and healthy infant development. Depending on your job duties, work location and supervisor approval, eligible employees who are new mothers, fathers or legal guardians can bring their infant (six weeks to six months) when they return to work.
  • Free parking




Some of the duties you will perform are:

  • Process new hearing requests for Licensing, Finance and Enforcement cases which includes determining timeliness of requests, compiling records, drafting acknowledgment letters, transmitting records to Attorney General’s Office.
  • Provide new hearing numbers when requests are received from the Licensing Division.
  • Accurately log each case from inception to case closure, including dates of filings received / dates of service and the final case disposition.
  • Coordinate approvals by the Director of the Enforcement and Education Division for new administrative complaints.
  • Handle incoming mail: Understanding mail processes entails a comprehensive understanding of all types of notifications to ensure that event triggers are correctly handled and file integrity is maintained.
  • File maintenance: As cases move through the appeals process, it is necessary to track and follow cases from one agency to the next to make sure that all open cases are tracked accurately and a correct status of the case is maintained.
  • Maintain an attentive eye on all cases and organizing them to account for all past and upcoming appeal windows to ensure accuracy.
  • Reconciliation of case logs and records to ensure that all cases are on track with appropriate status at any given moment throughout the process.
  • Update databases and follow file closure procedures after orders are issued.
  • Post Final Orders to LCB webpage utilizing website software.
  • Fulfill Public Records Requests from our Public Records Office which consists of providing electronic case files and pulling physical files for copying, if applicable.
  • Train as back-up to Adjudicative Proceedings Coordinator to support program continuity, and to support overall knowledge and understanding of the program.
  • Support the Board Adjudication Unit through all systems modernization project (SMP) efforts:
    • In coordination with supervisor, develop process enhancements to support adjudication program connectivity’s with the Office of Administrative Hearings, Office of The Attorney General, and Appellants as well as development of a Participants Portal.
    • In coordination with supervisor, organize and continually refine current processes to optimize the program in preparation for the adjudicative proceedings program’s integration in the new systems solutions for SMP.
  • Capture and manage data and statistics for performance measures and data visualizations.
  • Develop innovative or refined ways to represent meaningful program data.
  • Using the developed analysis tools, look for ways to optimize workflows and processes that will streamline the work of the unit.
  • Assist Appellants or their representatives with process-related questions they may have with their case(s).
  • Work with the Office of the Attorney General and Office of Administrative Hearings to address case-related inquiries and overall case management needs.




Required Qualifications:

Experience for required qualifications can be gained through various combinations of formal professional employment and educational experience. See below for how you may qualify.

Option 1:

Four (4) years of relevant professional experience performing general administrative work.

Option 2:

An Associate’s degree in business administration, public administration, law, public health, health administration, or related field.


Two (2) years of relevant professional experience performing general administrative work.

Option 3: 

A Bachelor’s degree or above in business administration, public administration, law, public health, health administration, or related field.

Preferred/Desired Qualifications:

  • Experience working with administrative procedures within the state or another governmental agency.
  • Intermediate knowledge of Microsoft Office products, Adobe Acrobat Professional as well as LCB Legacy Systems.
  • Ability to draft, and finalize formal documents with a high degree of accuracy. This includes proofreading and editing written material, identifying and correcting errors in grammar, improving its clarity, composition, flow, organization, content, punctuation, and spelling.
  • Ability to quickly assess new rules or procedure changes, understand implications, assist in developing process enhancements through proper channels and implement them into current processes.
  • Ability to speak on behalf of the program confidently and accurately, representing the program in meetings and interactions with the public.
  • Ability to juggle multiple tasks at any given time and meet deadlines without sacrifice to quality. Be prompt and dependable in all interactions.
  • Strong ability to maintain confidentiality regarding work environment and caseload.
  • Strong ability to maintain appropriate interactions with agency staff, appellants and legal representatives during appeals processes.
  • Demonstrated history of being ethical, self-motivated, results-oriented and able to maintain effective working relationships.
  • Ability to maintain a professional, friendly demeanor while showing commitment to agency values and Board office.
  • Ability to gracefully accept performance feedback on an ongoing basis.
  • Ability to support and contribute to continuous quality improvement on a day-to-day basis.



Supplemental Information




IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:

  1. Completed online application.
  2. Current Resume.
  3. Letter of Interest describing how you meet the specific qualifications for the position.
  4. Three professional references to include a current or recent supervisor with email addresses and phone numbers.

**A resume will not substitute for completing the “work experience” section of the application.

The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.

Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

Per Governor Inslee’s 
Proclamation 21-14 (Download PDF reader), state employees must be fully vaccinated against Covid-19. Special note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.

To further ensure public safety and in conjunction with our Governor’s proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.

Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: “No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.

RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of cannabis, useable cannabis, or cannabis-infused products, or derive any profit or remuneration from the sale of cannabis, useable cannabis, or cannabis-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.

The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.

All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability.  You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email or call (360) 664.1720. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.

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How to Apply

Please apply using link provided.   State of Washington Job Opportunities | Work that Matters (  

Job Types: Full-Time. Salaries: 40,000 - 60,000.

Job expires in 84 days.

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